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internal audit (IA)
An internal audit is an organizational initiative to monitor and analyze its own business operations in order to determine how well it conforms to a set of specific criteria. Definition | SearchCompliance.com
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Intel looks internally for next CEO
Intel has looked internally to appoint a chief executive as the chipmaker continues to face the challenge of making the transition to a more mobile world away from its core desktop business.
Brian Krzanich has been at Intel since 1982 and... News | MicroscopeUK
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Integrate customer data for a solid social media business strategy
Once a company's culture has undergone profound changes, it's time for executives and employees to start thinking about the... Tip | SearchCRM.com
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Tying loose ends to improve the customer lifecycle
Businesses should improve the internal sharing of information to get a full view of customers, according to Ventana Research analyst Richard Snow. Tip | SearchCRM.com
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ACCE conference honors the best workers in the call center industry
SEATTLE -- Last night was very exciting for eleven contact center workers that received excellence awards at the International Customer Management Institute Global Call Center Awards ceremony, which took place at the tenth Annual Call Center... ACCE Conference Coverage | SearchCRM.com
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Internal social CRM strategies, personality seen as building brand awareness
Social CRM is not about managing the customer through the data you have collected about them; it's knowing how to leverage social media as a tool -- internally and externally -- to develop customer relationships through real conversations and... News | SearchCRM.com
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CRM analytics reveals more about customers -- maybe too much
A man walked into a Target store near Minneapolis demanding to speak to the manager, a jumble of coupons for baby clothes and cribs in his hands. His 16-year-old daughter had just received them, and he was fuming. But when the store... Feature | SearchCRM.com
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SugarCon speaker reveals 10 reasons why social CRM projects fail
Ten reasons why social CRM projects fail, at a glance
1. Wrong culture
2. No compliance policy
3. No established goals
4. Lack of managerial support
5. Insufficient... Social CRM Strategy | SearchCRM.com
Avoid chicken shortage and other hitches with social media integration
Many companies turn to social tools and technologies to attract customers and build their brands. This is understandable given the media's fixation on who has the biggest Twitter followership or Facebook fan base. But companies looking to quickly... Tip | SearchCRM.com
Network security assessment: Internal testing relies on various tools
Network administrators need to know what steps to take to protect their networks against internal threats. Tip | SearchNetworking.com
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