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Platform support main focus for Symantec backup application roadmaps
LAS VEGAS -- Blake McConnell, vice president of product management at Symantec, took control of Symantec's backup applications in September 2012 as the company was going through a transition to a... News | SearchDataBackup.com
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Analysts predict social, mobile CRM as main trends for 2012
When it comes to CRM in 2012, the spotlight really will be on the customer. Analysts predict that mobile CRM, CRM analytics, customer experience management (CEM) and the integration of social media data will be key trends in the upcoming... News | SearchCRM.com
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What are the main challenges associated with DRaaS SLAs?
What are the main challenges associated with DRaaS SLAs, and how should cloud providers approach them?
The terms for a Disaster Recovery as a... ATE | searchCloudProvider.com
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Security Think Tank: Virtualisation raises three main security issues
The security of virtual infrastructure remains a top concern for enterprises.
As organisations seek the economic benefits of virtualising x86 environments, servers are no longer individual pieces of equipment hardwired into... Opinion | ComputerWeekly.com
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Moving company unpacks new contact center software after acquisition
Wheaton Van Lines Inc. helps people restart their lives in new homes by transporting their sofas, pianos, dog houses and other stuff all over the globe.
But inside Wheaton's Indianapolis headquarters, it last year became clear that the... Feature | SearchCRM.com
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Infosec 2012: Three main data-related risks to business
There are three main risks to business related to data protection, according to the ICO. News | ComputerWeekly.com
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CIO whips Bally Total Fitness into shape with new CRM techniques
Guy Thier has a free membership to Bally Total Fitness and would love to work out.
Guy ThierWhat stops him... Business Informers | SearchCRM.com
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Social media set the stage for improving customer experience
Perhaps you've noticed how certain themes run through the front-office software market.
We've seen platform and cloud computing. Of course, social media is having its day... Opinion | SearchCRM.com
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Customer experience management technologies shape business strategies
At a Burger King in Amesbury, Mass., one of Coca-Cola’s newest creations sits next to the pick-up counter. The touchscreen soda fountain glows red and white in the dim lighting, and colorful buttons beckon customers to try out the... Feature | SearchCRM.com
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A top e-commerce strategy seen as ticket to strong sales
E-commerce is a big market that’s growing bigger every year.
In 2015, U.S. companies are expected to rake in $280 billion in sales through e-commerce... Feature | SearchCRM.com
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