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Rehab network gets Web marketing help with call-tracking software
Foundations Recovery Network discovered a SaaS offering that measures telephone calls and Web visits made through Google AdWords. Feature | SearchCRM.com
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Integrate customer data for a solid social media business strategy
Once a company's culture has undergone profound changes, it's time for executives and employees to start thinking about the... Tip | SearchCRM.com
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Avoid chicken shortage and other hitches with social media integration
Many companies turn to social tools and technologies to attract customers and build their brands. This is understandable given the media's fixation on who has the biggest Twitter followership or Facebook fan base. But companies looking to quickly... Tip | SearchCRM.com
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Christian network answers prayers with new contact center software
Christian Broadcasting Network saw significant productivity gains after implementing new contact center software. Feature | SearchCRM.com
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Convergence conference should highlight changes to Microsoft Dynamics
Most technology shows have a buzzword. As Microsoft prepares to kick-off its annual Convergence conference for Dynamics products, the buzzword for this show seems to be "information."
More information about Microsoft Dynamics CRM in... News | SearchCRM.com
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Moving company unpacks new contact center software after acquisition
Wheaton Van Lines Inc. helps people restart their lives in new homes by transporting their sofas, pianos, dog houses and other stuff all over the globe.
But inside Wheaton's Indianapolis headquarters, it last year became clear that the... Feature | SearchCRM.com
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Man-to-machine social networks take to the cloud
Salesforce.com showed connections between machines ranging from jet engines to coke machines and social networks. Jeff Kaplan discusses in this video. Video | SearchCRM.com
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social media listening
Social media listening, also known as social media monitoring, is the process of identifying and assessing what is being said about a company, individual, product or brand on the Internet.
Conversations on the Internet produce massive... Definition | SearchCRM.com
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Social media for businesses begs for more listening and less marketing
Jeff Esposito knows his company has to use Twitter for customer service because, quite simply, that's where customers want to connect.
Esposito is the social media manager... Feature | SearchCRM.com
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Companies keep avoiding social media contact center integration
With an estimated one billion Facebook users and 200 million Twitter users, it's no surprise that, after years of talk... Opinion | SearchCRM.com
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