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Analyst Denis Pombriant reviews Microsoft Dynamics news for CRM
Microsoft on Tuesday unveiled new marketing and analytics software for its Dynamics CRM product.
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Microsoft Dynamics... Video | SearchCRM.com
STAREAST 2013: Software testing news
Get the highlights of STAREAST 2013 with exclusive interviews, stories and videos from QA and software test experts. Conference Tutorial | SearchSoftwareQuality.com
SugarCon conference offers guidelines for social CRM success
Many companies these days are launching some sort of social CRM initiative as part of an effort to reach out to... Podcast | SearchCRM.com
Never stop striving for great mobile apps
On
a recent trip into Boston on what we Bay Staters...
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Convergence conference should highlight changes to Microsoft Dynamics
Most technology shows have a buzzword. As Microsoft prepares to kick-off its annual Convergence conference for Dynamics products, the buzzword for this show seems to be "information."
More information about Microsoft Dynamics CRM in... News | SearchCRM.com
Mobile customer service holds customer frustration at bay
When customers need help, they don't want to log on to a mobile application and search through a list of frequently asked questions before ultimately having to use another channel to reach a customer-service operator, a step they could have taken... Feature | SearchCRM.com
Twitter urges news media to improve security
Twitter is urging news organisations to improve security amid attacks by Syrian hackers targeting western media groups cyber security | ComputerWeekly.com
TechSelect conference kicks off with good news, bad news
TORONTO -- Kicking off the TechSelect Spring Partner Conference here yesterday, Pete Peterson,... News | SearchITChannel.com
Social, acquisitions, CEM topped CRM news in 2011
Pundits on every corner were telling companies to get going with their social strategies this year. But in the real world, companies were dogged by basic business problems, be they social or not, and most struggled to make their CRM operation... News | SearchCRM.com
Contact center technology helps children track Santa Claus' sleigh
It started by accident in 1955. Sears and Roebuck had advertised its hotline to track the whereabouts of Santa Claus, but a newspaper printed the
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