Answers to product changes could come as New Orleans hosts the four-day Microsoft Dynamics Convergence 2013 conference. News | SearchCRM.com
Salesforce.com officials at Dreamforce 2012 unveiled several new cloud products aimed at bringing social media-style collaboration to the workplace. Conference Coverage | SearchCRM.com
Convergence 2013 hits New Orleans and we're there to bring you live conference coverage. Stay tuned for the latest on the Dynamics CRM product line. Live: Convergence 2013 | SearchCRM.com
Microsoft on Tuesday unveiled new marketing and analytics software for its Dynamics CRM product.
More on Convergence 2013
Microsoft Dynamics... Video | SearchCRM.com
Ira Goldstein has all the perks of a typical, jet-setting, 21st-century executive: a high-paying job, power, prestige.
And his workday is never over.
As president of the policy solutions group at The Reinvestment Fund in... Feature | SearchCRM.com
Many companies these days are launching some sort of social CRM initiative as part of an effort to reach out to... Podcast | SearchCRM.com
CSX Transportation started moving freight by train nearly 200 years ago. It started practicing CRM only about two years ago.
But during that relatively short period of time, the well-known railroad industry veteran has learned some... Feature | SearchCRM.com
A man walked into a Target store near Minneapolis demanding to speak to the manager, a jumble of coupons for baby clothes and cribs in his hands. His 16-year-old daughter had just received them, and he was fuming. But when the store... Feature | SearchCRM.com
Ten reasons why social CRM projects fail, at a glance
1. Wrong culture
2. No compliance policy
3. No established goals
4. Lack of managerial support
5. Insufficient... Social CRM Strategy | SearchCRM.com
Once a company's culture has undergone profound changes, it's time for executives and employees to start thinking about the... Tip | SearchCRM.com