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  • A question of contact center metrics

    One of the best tools for reorienting the contact center to be more CEM-driven is to change up the metrics commonly used for evaluating its performance.

    Contact centers are typically evaluated on production-centric metrics; for example,... Tip   |   SearchCRM.com

  • Common questions on VMware EUC technology

    VMware's focus on end-user computing pulls together enterprise desktop management with virtual desktop infrastructure and bring your own device computing. Admins familiar with only separate pieces of this EUC puzzle have some... FAQ   |   SearchVMware.com

  • Five LUN storage questions for pros

    Learn what expert Brien Posey has to say to storage administrators about five questions they have about LUN storage in their environments. Video   |   SearchStorage.com

  • Never stop striving for great mobile apps

    Albert McKeonOn a recent trip into Boston on what we Bay Staters... Opinion   |   SearchCRM.com

  • Mobile customer service holds customer frustration at bay

    When customers need help, they don't want to log on to a mobile application and search through a list of frequently asked questions before ultimately having to use another channel to reach a customer-service operator, a step they could have taken... Feature   |   SearchCRM.com

  • O2 questions CWU redundancy claims as union threatens action

    Mobile operator O2 questions Communication Workers Union (CWU) claim of 600 redundancies in outsourcing deal with Capita News   |   ComputerWeekly.com

  • New contact center metrics recommended to fit new customer channels

    In the world of contact centers, the telephone has always reigned supreme. No other channel has rivaled its efficiency and power.

    But times are changing fast, and the metrics measuring agent and contact center performance must change with... Feature   |   SearchCRM.com

  • Three questions to ask before developing mobile apps for business

    LAS VEGAS -- Without proper planning, developing mobile apps can quickly become complicated and expensive.

    Enterprise mobility has taken off largely because employees use their own devices with their own apps. As organizations look to get... News   |   SearchConsumerization.com

  • Questions to ask before deploying cloud computing storage in healthcare

    This is the third part in a series of tips exploring cloud computing in healthcare, including cloud services and applications. Part one... Tip   |   SearchHealthIT.com

  • Software-defined storage: Answering frequently asked questions

    A new concept and a niche product just a couple of years ago, software-defined storage has found its way into the mainstream data storage market as most storage vendors are now offering some type of software-based storage networking... Q&A   |   SearchStorage.com

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