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US is real hacking empire, says China
China rejects the first official US accusations of cyber espionage and brands the US the “real hacking empire”, accusing it of sowing discord News | ComputerWeekly.com
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Windows 8 operating system a marked change in touchscreen environments
The enterprise is about to undergo a revolution. Its effects will be everywhere -- on your phones, tablets and PCs -- and, most important, in your daily interaction with the business processes that drive your company. The revolution will be built... News | SearchCRM.com
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CRM analytics reveals more about customers -- maybe too much
A man walked into a Target store near Minneapolis demanding to speak to the manager, a jumble of coupons for baby clothes and cribs in his hands. His 16-year-old daughter had just received them, and he was fuming. But when the store... Feature | SearchCRM.com
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SugarCon speaker reveals 10 reasons why social CRM projects fail
Ten reasons why social CRM projects fail, at a glance
1. Wrong culture
2. No compliance policy
3. No established goals
4. Lack of managerial support
5. Insufficient... Social CRM Strategy | SearchCRM.com
Mobile customer service holds customer frustration at bay
When customers need help, they don't want to log on to a mobile application and search through a list of frequently asked questions before ultimately having to use another channel to reach a customer-service operator, a step they could have taken... Feature | SearchCRM.com
How to make Network as a Service a real option
The cloud computing explosion has created a parallel explosion in the use of the term "as-a-service," to the point where it can be hard to take the... Tip | SearchNetworking.com
Sage CRM software is the only game as company sells two businesses
Sage Software announced last week it was selling two of its CRM businesses, ACT and SalesLogix, so it can focus on its global Sage CRM system.
A Sage partner, Swiftpage, will acquire the two brands, and says it will continue investing... Opinion | SearchCRM.com
Reducing cloud storage costs from BI, real data analysis
For all the buzz around cloud computing, applications in public cloud services today represent a small portion of total IT spending. That will remain the case unless mainstream, mission-critical applications that make up the meat of enterprise... Tip | searchCloudComputing.com
Oracle analytics: Real time isn’t for everyone
Gaining business insights from company data is no longer just something on the organizational wish list; it's a must-have. But that doesn't mean it's free. Oracle shops starting up business analytics projects must take heed and determine what... E-Handbook | SearchOracle.com
Advanced technologies seen as aid to contact center agents
Contact center agents had it rough when an 800 number was a customer's only option. Now, with widespread use of social... Feature | SearchCRM.com
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