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Windows 8 operating system a marked change in touchscreen environments
The enterprise is about to undergo a revolution. Its effects will be everywhere -- on your phones, tablets and PCs -- and, most important, in your daily interaction with the business processes that drive your company. The revolution will be built... News | SearchCRM.com
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Railroad mainstay CSX cleans up data quality issues, launches new CRM
CSX Transportation started moving freight by train nearly 200 years ago. It started practicing CRM only about two years ago.
But during that relatively short period of time, the well-known railroad industry veteran has learned some... Feature | SearchCRM.com
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From Disney to dishwashers: Digital CRM to change customer experience
Envision a Walt Disney World where no one has to wait in line. Ride times can be booked in advance on the Web or a smartphone app.
At this Disney World, parents wouldn't have to wander the park searching for their child's favorite... Feature | SearchCRM.com
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New contact center metrics recommended to fit new customer channels
In the world of contact centers, the telephone has always reigned supreme. No other channel has rivaled its efficiency and power.
But times are changing fast, and the metrics measuring agent and contact center performance must change with... Feature | SearchCRM.com
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Microsoft releases Office 365 updates
Microsoft has released an update for its cloud-based Office 365 packages aimed at businesses cloud software | ComputerWeekly.com
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Salesforce vs. Siebel faceoff: Salesforce inventing CRM's future
This
is one side of a Salesforce vs. Siebel debate. The...
Faceoff
|
SearchCRM.com
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Oracle releases mega security patch for Java
Oracle releases major security update for the version of Java that runs inside web browsers in an attempt to halt ongoing hacker attacks News | ComputerWeekly.com
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Microsoft makes mobile move with next CRM release
Microsoft next release of Dynamics CRM includes a new mobile module, offering native support for most mobile devices. It also adds new social, compliance and reporting features. News | SearchCRM.com
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Salesforce.com tackles social marketing with Marketing Cloud
Salesforce.com is getting into the marketing technology business with its latest release, Marketing Cloud. Conference Coverage | SearchCRM.com
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Microsoft releases four critical security updates
Microsoft is to release four “critical” patches in its monthly Patch Tuesday security update, according to the advance notice News | ComputerWeekly.com
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