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SAP introduces HANA-driven CRM deployment
SAP has tied its HANA in-memory database to its CRM software. Analyst Denis Pombriant hoped the offering would focus more on connections and less on speed. Opinion | SearchCRM.com
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Railroad mainstay CSX cleans up data quality issues, launches new CRM
CSX Transportation started moving freight by train nearly 200 years ago. It started practicing CRM only about two years ago.
But during that relatively short period of time, the well-known railroad industry veteran has learned some... Feature | SearchCRM.com
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Salesforce vs. Siebel faceoff: Salesforce inventing CRM's future
This
is one side of a Salesforce vs. Siebel debate. The...
Faceoff
|
SearchCRM.com
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SAP social collaboration strategy grinds forward with SAP JAM
SAP Jam is an improvement over SAP StreamWork in terms of integration with business processes, but questions still remain over its viability, William Newman writes. Feature | SearchSAP.com
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Salesforce integrates Work.com with Sales Cloud platform
Salesforce.com has announced plans to integrate its human resource product, Work.com, into its Sales Cloud platform.
The cloud-based software company unveiled Work.com at its
News | SearchCRM.com -
Advanced technologies seen as aid to contact center agents
Contact center agents had it rough when an 800 number was a customer's only option. Now, with widespread use of social... Feature | SearchCRM.com
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Gartner Magic Quadrant finds field service management options lacking
Businesses investing in field service management technology will have to cobble their platforms piece by piece, according to a new Magic Quadrant report from Gartner Inc., a consultancy based in Stamford, Conn.
The fractured market will... News | SearchCRM.com
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Salesforce, SAP, Oracle get ready for HR software battle
With the planned acquisition of Rypple, cloud giant Salesforce.com intends to target SAP and Oracle in the human resources software market. News | SearchCRM.com
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Use SAP Classification to bring sanity to SAP master data
Managing SAP master data can be a headache, but it doesn't have to be, writes Jawad Akhtar. Tip | SearchSAP.com
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Understanding SAP's social media collaboration, analytics software
Nowadays, companies no longer have to guess what their customers think about their products or services. Customers are taking to social media channels like Twitter to praise, rant or just ask questions, all in real time. This presents unique... E-Handbook | SearchSAP.com
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