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Salesforce customers will see new message behind social CRM technology
Salesforce.com has always displayed an uncanny ability to morph its products and messages to keep itself in the forefront of whatever trend it starts. That was true in Software as a Service and cloud computing, and it is working out that way in... News Analysis | SearchCRM.com
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Former DJ helps businesses do customer engagement like rock stars
Former Houston disc jockey turned business process consultant Dayna Steele wants organizations to know that great customer service representatives have more in common with... Change Agent | SearchCRM.com
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Automated contact services help health center reduce missed appointments
How many times have you had the experience of finding that appointment card in your wallet -- two days after your scheduled appointment? It's happened to all of us, at least a time or two. Usually, this just seems like a minor inconvenience, but... Case Study | SearchCRM.com
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Dell sees profits plummet amid hardware freefall
Dell saw profits plummet by 73% to $226m (£149m), as its first quarter (Q1) results revealed its hardware division's profits to be in freefall.
Profits in the company’s end-user computing business shrank from representing 61% of... News | ComputerWeekly.com
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Mobile technology makes time management challenging
Ira Goldstein has all the perks of a typical, jet-setting, 21st-century executive: a high-paying job, power, prestige.
And his workday is never over.
As president of the policy solutions group at The Reinvestment Fund in... Feature | SearchCRM.com
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Half of Fortune 1000 won’t see ROI with social CRM, analyst predicts
Gartner predicts only half of Fortune 1000 companies will see return on investment from social CRM. News | SearchCRM.com
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UK cloud firm Iomart sees annual profits soar by 56%
Glasgow-based cloud computing company Iomart has reported a pre-tax profit up 56% to £10.7m for the year ending March 2013. Demand for cloud storage, mobility and connectivity services has boosted its growth and revenues, according to the... News | ComputerWeekly.com
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Chatter growing louder, more call centers see value of social media
With 3.3 million people driving the E-470, a no-cash toll highway outside Denver, it’s not unusual for some of them to gripe about cameras recording the movement of their cars.
But not every aggrieved motorist picks up the... News | SearchCRM.com
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Convergence attendees rethink CRM initiatives for the modern era
NEW ORLEANS -- CRM can be viewed as a chore, an undertaking that many businesses see as too burdensome and... Conference Coverage | SearchCRM.com
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Never stop striving for great mobile apps
On
a recent trip into Boston on what we Bay Staters...
Opinion
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