Perhaps you've noticed how certain themes run through the front-office software market.
We've seen platform and cloud computing. Of course, social media is having its day... Opinion | SearchCRM.com
Former Houston disc jockey turned business process consultant Dayna Steele wants organizations to know that great customer service representatives have more in common with... Change Agent | SearchCRM.com
How many times have you had the experience of finding that appointment card in your wallet -- two days after your scheduled appointment? It's happened to all of us, at least a time or two. Usually, this just seems like a minor inconvenience, but... Case Study | SearchCRM.com
SEATTLE -- Last night was very exciting for eleven contact center workers that received excellence awards at the International Customer Management Institute Global Call Center Awards ceremony, which took place at the tenth Annual Call Center... ACCE Conference Coverage | SearchCRM.com
Ira Goldstein has all the perks of a typical, jet-setting, 21st-century executive: a high-paying job, power, prestige.
And his workday is never over.
As president of the policy solutions group at The Reinvestment Fund in... Feature | SearchCRM.com
The enterprise is about to undergo a revolution. Its effects will be everywhere -- on your phones, tablets and PCs -- and, most important, in your daily interaction with the business processes that drive your company. The revolution will be built... News | SearchCRM.com
Ten reasons why social CRM projects fail, at a glance
1. Wrong culture
2. No compliance policy
3. No established goals
4. Lack of managerial support
5. Insufficient... Social CRM Strategy | SearchCRM.com
Many companies turn to social tools and technologies to attract customers and build their brands. This is understandable given the media's fixation on who has the biggest Twitter followership or Facebook fan base. But companies looking to quickly... Tip | SearchCRM.com
When customers need help, they don't want to log on to a mobile application and search through a list of frequently asked questions before ultimately having to use another channel to reach a customer-service operator, a step they could have taken... Feature | SearchCRM.com
Andy Miller has seen plenty of cool-looking applications take off and die. It happens when companies don't make the back end of their mobile applications as high a priority as the front end, he said. Mobile banking applications are a perfect... Feature | SearchCRM.com