SEATTLE -- Last night was very exciting for eleven contact center workers that received excellence awards at the International Customer Management Institute Global Call Center Awards ceremony, which took place at the tenth Annual Call Center... ACCE Conference Coverage | SearchCRM.com
Ira Goldstein has all the perks of a typical, jet-setting, 21st-century executive: a high-paying job, power, prestige.
And his workday is never over.
As president of the policy solutions group at The Reinvestment Fund in... Feature | SearchCRM.com
NEW ORLEANS -- CRM can be viewed as a chore, an undertaking that many businesses see as too burdensome and... Conference Coverage | SearchCRM.com
Most technology shows have a buzzword. As Microsoft prepares to kick-off its annual Convergence conference for Dynamics products, the buzzword for this show seems to be "information."
More information about Microsoft Dynamics CRM in... News | SearchCRM.com
Network security -- or the lack of it -- is making the headlines again.
If it's not Chinese hackers, it's ATM thieves, and if it's not
Opinion | SearchNetworking.com
Firstsource Solutions (BSE / NSE: FSL) is a Mumbai-based provider of business process outsourcing (BPO) services. Definition | searchCIO.in
In the world of contact centers, the telephone has always reigned supreme. No other channel has rivaled its efficiency and power.
But times are changing fast, and the metrics measuring agent and contact center performance must change with... Feature | SearchCRM.com
The problem with the information age is there’s too much of it. Too much data, too much innovation and too much information.
Who needs it? You can’t just buy a... Opinion | MicroscopeUK
This is one side of a Salesforce vs. Siebel debate. The... Faceoff | SearchCRM.com
Jeff Esposito knows his company has to use Twitter for customer service because, quite simply, that's where customers want to connect.
Esposito is the social media manager... Feature | SearchCRM.com