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Windows 8 operating system a marked change in touchscreen environments
The enterprise is about to undergo a revolution. Its effects will be everywhere -- on your phones, tablets and PCs -- and, most important, in your daily interaction with the business processes that drive your company. The revolution will be built... News | SearchCRM.com
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SugarCon conference offers guidelines for social CRM success
Many companies these days are launching some sort of social CRM initiative as part of an effort to reach out to... Podcast | SearchCRM.com
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Deduplication 2013: Source deduplication
In the fifth part of our series on deduplication in 2013, independent backup expert Brien Posey discusses source deduplication. Feature | SearchDataBackup.com
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CRM analytics reveals more about customers -- maybe too much
A man walked into a Target store near Minneapolis demanding to speak to the manager, a jumble of coupons for baby clothes and cribs in his hands. His 16-year-old daughter had just received them, and he was fuming. But when the store... Feature | SearchCRM.com
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SugarCon speaker reveals 10 reasons why social CRM projects fail
Ten reasons why social CRM projects fail, at a glance
1. Wrong culture
2. No compliance policy
3. No established goals
4. Lack of managerial support
5. Insufficient... Social CRM Strategy | SearchCRM.com
Integrate customer data for a solid social media business strategy
Once a company's culture has undergone profound changes, it's time for executives and employees to start thinking about the... Tip | SearchCRM.com
social sourcing
Social sourcing, also called social recruiting, is a type of e-recruitment in which recruiters and HR managers search for job candidates by using social media sites. It can also refer to the process of gathering referrals from... Definition | searchFinancialApplications.com
New analytics approach may make better use of social 'big data'
After many years of stasis in the analytics market, we are beginning to see change. For a long time, relatively small data stores and insufficient horsepower left many analytics users wondering if and when things would improve.
In fact,... Opinion | SearchCRM.com
Insurance firm uses call-routing software to reach Hispanic community
First, there's the task of connecting Spanish-speaking callers to insurance companies' contact center agents who are also fluent in the language.
Then, there is the matter of ensuring that those prospective customers find insurance... Feature | SearchCRM.com
Twitter uses open source to automate security
Twitter is increasingly using open source automation tools to ensure security processes are taken care of in all the code it produces News | ComputerWeekly.com
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