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Former DJ helps businesses do customer engagement like rock stars
Former Houston disc jockey turned business process consultant Dayna Steele wants organizations to know that great customer service representatives have more in common with... Change Agent | SearchCRM.com
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Yahoo chairman steps down
Yahoo has announced that chairman Fred Amoroso is resigning from the post, effective immediately, and will not seek re-election to the board of... News | ComputerWeekly.com
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Railroad mainstay CSX cleans up data quality issues, launches new CRM
CSX Transportation started moving freight by train nearly 200 years ago. It started practicing CRM only about two years ago.
But during that relatively short period of time, the well-known railroad industry veteran has learned some... Feature | SearchCRM.com
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CRM analytics reveals more about customers -- maybe too much
A man walked into a Target store near Minneapolis demanding to speak to the manager, a jumble of coupons for baby clothes and cribs in his hands. His 16-year-old daughter had just received them, and he was fuming. But when the store... Feature | SearchCRM.com
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Tablets for business improve sales and CEM
Companies are increasingly giving their salespeople tablets so they can close deals without having to step foot in the office. Feature | SearchCRM.com
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Cloud security for SMEs: Seven key steps
Seven steps which SMEs should follow when considering a cloud service, selecting a cloud provider and managing a cloud contract Opinion | ComputerWeekly.com
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Avoid chicken shortage and other hitches with social media integration
Many companies turn to social tools and technologies to attract customers and build their brands. This is understandable given the media's fixation on who has the biggest Twitter followership or Facebook fan base. But companies looking to quickly... Tip | SearchCRM.com
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Mobile customer service holds customer frustration at bay
When customers need help, they don't want to log on to a mobile application and search through a list of frequently asked questions before ultimately having to use another channel to reach a customer-service operator, a step they could have taken... Feature | SearchCRM.com
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Tying loose ends to improve the customer lifecycle
The competitive marketplace makes it important to focus on customer retention and up-selling.
But some organizations are falling short due to poor communication among business channels, according to Richard Snow, author of the... Tip | SearchCRM.com
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Salesforce customers will see new message behind social CRM technology
Salesforce.com has always displayed an uncanny ability to morph its products and messages to keep itself in the forefront of whatever trend it starts. That was true in Software as a Service and cloud computing, and it is working out that way in... News Analysis | SearchCRM.com
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