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longitudinal study
A longitudinal study is an observational research method in which data is gathered for the same subjects repeatedly over a period of time. Longitudinal research projects can extend over years or even decades. Definition | WhatIs
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HR departments lag in employee engagement strategies, study finds
A majority of human resource departments fall behind in customer experience efforts by not engaging employees, a study found. News | SearchCRM.com
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Successful CEM strategy, study finds, calls for higher employee wages
A retailer's successful CEM strategy, study finds, requires above-average employee wages. Feature | SearchCRM.com
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Case study: Princess Alice Hospice goes wireless
Health organisations have long used innovative technology when it comes to treating patients, but some have lagged in using more common solutions for the... Case study | ComputerWeekly.com
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Case study: How SAP runs Cape Town
For the past 10 years SAP has been running the city of Cape Town, South Africa.
The... case study | ComputerWeekly.com
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Convergence attendees rethink CRM initiatives for the modern era
NEW ORLEANS -- CRM can be viewed as a chore, an undertaking that many businesses see as too burdensome and... Conference Coverage | SearchCRM.com
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Social media listening pulls direct opinion, focus groups get personal
Thanks to social media, organizations can gather volumes of information about consumers. Social media listening has, by many measures, replaced focus groups and phone surveys. But those old-school approaches still have a role to play, according... Feature | SearchCRM.com
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Mobile customer service holds customer frustration at bay
When customers need help, they don't want to log on to a mobile application and search through a list of frequently asked questions before ultimately having to use another channel to reach a customer-service operator, a step they could have taken... Feature | SearchCRM.com
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Case study: London's Olympic network from BT
In the summer of 2012, all eyes were focused on London as the world’s greatest sporting event took over the capital city. With almost 27 million viewers of the Olympic Games opening ceremony in the UK alone, the pressure was on to get the whole... case study | ComputerWeekly.com
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IEEE forms 400GB Ethernet study group
The Institute of Electrical and Electronics Engineers (IEEE) today confirmed it was looking into... News | ComputerWeekly.com
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