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Transparency, honesty sweeten customer experiences, Gartner says
ORLANDO, Fla. -- Could anyone in the audience, Gartner analyst Ed Thompson wanted to know, offer as memorable a customer experience as the five-hour phone call?
More than two years ago, a customer service employee for the online shoe and... News | SearchCRM.com
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Cisco sweetens deal for Nexus 1000V amid tepid adoption
IT shops might reconsider the Cisco Nexus 1000V now that there's a free version on the market, but adoption of the paid version of the virtual switch has been tepid among enterprises so far.
Enterprises that run VMware Inc.'s Enterprise... News | SearchServerVirtualization.com
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Microsoft sweetens MDOP deal and releases Intune
Windows shops who subscribe to Microsoft’s Desktop Optimization Pack can expect a slew of updates and diagnostic tools when a new version of the bundle becomes available later this year.
Microsoft Desktop Optimization Pack (MDOP) 2011... News | SearchEnterpriseDesktop.com
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Microsoft, Google sweeten online service SLAs
Both Microsoft and Google improved their service agreements for online offerings last month, giving IT pros more incentive to move their email and documents to the cloud.
Web-based services, such as Google Apps and Microsoft
News | SearchWinIT.com -
The SAN sweetener deal for Perfetti
Perfetti Van Melle India Pvt Ltd (PVM) is certainly on a constant search to find a perfect sweet for its customers. Since its inception in 1994 with the "Center Fresh" brand, the company now has 13 well-known brands to its credit. But the journey... Article | searchDataCenter.in
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eBuyer investigates staff accused of bagging sales sweeteners
Three buyers at online reseller eBuyer have been suspended on suspicion of taking backhanders from suppliers.
The whistle was blown by a member of staff who discovered that the buyers were receiving fixed payments based on the percentage... News | MicroscopeUK
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Loyalty programs good, observers say, but customer service must lead
To ensure they thrive in a struggling market, companies everywhere are experimenting with a whirlwind of loyalty... News | SearchCRM.com
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SAP CRM sweetens Wrigley's trade promotion
ORLANDO, Fla. -- When Bill Wrigley, Jr. took over as president and CEO of his father's company in 1999, he decided that it was time to expand the image and reputation of the Wrigley Company's global brand, widely known for its popular chewing... Article | SearchCRM.com
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SAP to push on with Enterprise Support, but offers sweeteners
Confronted by a user community and analysts over the recent adjustment to its support package, SAP said today that it will continue to roll out Enterprise Support as planned but promised customers on ERP 6.0 that they will be supported through... Article | SearchSAP.com
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Accounting firm sweetens the deal with SugarCRM
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