Lena Weiner-Bishop was lucky enough to chat with New England SQL Server User Group Leader Adam Machanic at SQL Saturday in Boston. Machanic shared with her some insight into the importance of the... Video | SearchSQLServer.com
Who is talking about object storage? Everyone! Photo Story | WhatIs
Business people attending the Microsoft Dynamics Convergence conference talk about the difficulties and rewards associated with CRM initiatives. Conference Coverage | SearchCRM.com
As customers try to solve more problems using mobile apps, they should still have the option to talk to an agent without having to repeat themselves. Feature | SearchCRM.com
SEATTLE -- Last night was very exciting for eleven contact center workers that received excellence awards at the International Customer Management Institute Global Call Center Awards ceremony, which took place at the tenth Annual Call Center... ACCE Conference Coverage | SearchCRM.com
Many companies these days are launching some sort of social CRM initiative as part of an effort to reach out to... Podcast | SearchCRM.com
Ira Goldstein has all the perks of a typical, jet-setting, 21st-century executive: a high-paying job, power, prestige.
And his workday is never over.
As president of the policy solutions group at The Reinvestment Fund in... Feature | SearchCRM.com
Despite delivering double digits earnings growth SAP saw its shares drop as it failed to deliver the numbers that investors had been expecting.
News | MicroscopeUK
In a wide-ranging discussion, Farzad Mostashari, M.D., talks patient data interoperability, improving usability and fallout from the budget sequester. News | SearchHealthIT.com
Ten reasons why social CRM projects fail, at a glance
1. Wrong culture
2. No compliance policy
3. No established goals
4. Lack of managerial support
5. Insufficient... Social CRM Strategy | SearchCRM.com