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  • 'Team mobile' takes shape

    Enterprise software groups redefine themselves as 'team mobile,' as apps for smart phones and tablets take precedence over Web and desktop projects. Feature   |   SearchSoftwareQuality.com

  • Team building in action

    For Backcountry.com, an outdoor gear retailer that also runs several one-deal-at-a-time (ODAT) channel sites tuned to sports enthusiasts, team building in the contact center is critical to the company’s customer experience success. Tip   |   SearchCRM.com

  • MLB teams batting a thousand with social CRM strategy

    Take me out to the ballgame.

    And while you’re at it, I prefer bleacher seats for Wednesday night games, want an IPA to wash down a plate of lemon chicken, hope to win a retro T-shirt in the next team trivia giveaway and I might make a... Feature   |   SearchCRM.com

  • ACCE conference honors the best workers in the call center industry

    SEATTLE -- Last night was very exciting for eleven contact center workers that received excellence awards at the International Customer Management Institute Global Call Center Awards ceremony, which took place at the tenth Annual Call Center... ACCE Conference Coverage   |   SearchCRM.com

  • Making multi-team Agile management work

    Amy Reichert explores the Agile management challenge of leading more than one team at the same time and offers advice on making it work. Tip   |   SearchSoftwareQuality.com

  • Team building boosts contact center agents’ performance

    Incorporating group team-building activities into contact center agents’ schedules can have numerous benefits, observers say, such as boosting morale and fostering camaraderie. Feature   |   SearchCRM.com

  • US team claim revolutionary battery breakthrough

    US researchers claim they have made a technological breakthrough that could shrink the size of batteries by 10 times yet offer the same power.

    The University of Illinois team believes the new type of battery could... News   |   ComputerWeekly.com

  • Mobile technology makes time management challenging

    Ira Goldstein has all the perks of a typical, jet-setting, 21st-century executive: a high-paying job, power, prestige.

    And his workday is never over.

    As president of the policy solutions group at The Reinvestment Fund in... Feature   |   SearchCRM.com

  • Windows 8 operating system a marked change in touchscreen environments

    The enterprise is about to undergo a revolution. Its effects will be everywhere -- on your phones, tablets and PCs -- and, most important, in your daily interaction with the business processes that drive your company. The revolution will be built... News   |   SearchCRM.com

  • Cloud computing templates give IT teams control

    NEW YORK -- Cloud computing templates offer IT a way to customize and standardize cloud builds while removing some of the guesswork. 

    In general, cloud computing templates help IT teams keep some control over their cloud technology,... News   |   searchCloudComputing.com

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