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Treat customers like assets and they will act in kind
Treating patrons like assets and aligning company priorities is touted as a winning customer experience management strategy. Feature | SearchCRM.com
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Treat customers well, but stay profitable
In this excerpt from The Customer Experience Edge, authors Reza Soudagar, Vinay Iyer and Volker Hildebrand explain the value of customer experience and customer engagement, what they say are oft-overlooked or minimalized aspects in... Book Excerpt | SearchCRM.com
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Getronics treats itself with €10m investment
Aurelius, the German backer of services player Getronics, is to plough €10m (£8m) into the business to smooth its internal processes and help it better address its customers’ needs.
The money will be spent in three areas, the... News | MicroscopeUK
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Treat CEM as core task, not add-on
Make customer experience management a central piece of corporate strategy instead of treating it like an optional plan. Answer | SearchCRM.com
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Treating your office network as untrusted: VDI to the rescue
Your office network is probably not as secure as you'd think. Using VDI to access corporate data from desktops or mobile devices can help eliminate security weak points.
Just like the Internet, IT pros should treat the office network as... Tip | SearchVirtualDesktop.com
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Column: Honestly, you treat this cloud like a hotel!
Having been wrongly convicted as a spammer, I'm a bit nervous about the whole issue of automated business, says Nick Booth.
(My email IP address is still on Trend Micro's blacklist, but service provider Strato says it's not their... News | MicroscopeUK
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More to mobile application design than meets the eye
Andy Miller has seen plenty of cool-looking applications take off and die. It happens when companies don't make the back end of their mobile applications as high a priority as the front end, he said. Mobile banking applications are a perfect... Feature | SearchCRM.com
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New contact center metrics recommended to fit new customer channels
In the world of contact centers, the telephone has always reigned supreme. No other channel has rivaled its efficiency and power.
But times are changing fast, and the metrics measuring agent and contact center performance must change with... Feature | SearchCRM.com
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Rehab network gets Web marketing help with call-tracking software
Foundations Recovery Network wanted to know if it got its money's worth advertising on Google.
Until last year, Foundations didn't have a full grasp of its marketing campaigns because its call-tracking software wouldn't transfer... Feature | SearchCRM.com
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CIO whips Bally Total Fitness into shape with new CRM techniques
Guy Thier has a free membership to Bally Total Fitness and would love to work out.
Guy ThierWhat stops him... Business Informers | SearchCRM.com
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