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  • Capita upgrades Fire service system

    North Yorkshire Fire and Rescue has replaced its legacy control room technology with a system from Capita as part of a 10-year outsourcing contract.

    The latest version Capita command and control system, of which the Yorkshire authority is... News   |   ComputerWeekly.com

  • Mobile customer service holds customer frustration at bay

    When customers need help, they don't want to log on to a mobile application and search through a list of frequently asked questions before ultimately having to use another channel to reach a customer-service operator, a step they could have taken... Feature   |   SearchCRM.com

  • Moving company unpacks new contact center software after acquisition

    Wheaton Van Lines Inc. helps people restart their lives in new homes by transporting their sofas, pianos, dog houses and other stuff all over the globe.

    But inside Wheaton's Indianapolis headquarters, it last year became clear that the... Feature   |   SearchCRM.com

  • Sage CRM software is the only game as company sells two businesses

    Sage Software announced last week it was selling two of its CRM businesses, ACT and SalesLogix, so it can focus on its global Sage CRM system.

    A Sage partner, Swiftpage, will acquire the two brands, and says it will continue investing... Opinion   |   SearchCRM.com

  • Dell Foglight management tools upgraded, rebranded

    Dell rebrands and upgrades its Foglight data center management tools, which include VMware View support and virtual-to-physical landscape. News   |   SearchStorage.com

  • Salesforce vs. Siebel faceoff: Salesforce inventing CRM's future

    This is one side of a Salesforce vs. Siebel debate. The... Faceoff   |   SearchCRM.com

  • NetSuite acquires Retail Anywhere, touts revised e-commerce technology

    From bicycles to helmets and wheels to brakes, Transition BMX probably has everything a rider might need.

    And being way up in the northern reaches of Edmonton, Alberta, hasn't posed a problem for the store: News   |   SearchCRM.com

  • ISSU (in-service software upgrade)

    An ISSU (in-service software upgrade) is a technique for updating software on a network device without taking that device offline and thereby disrupting network services. Definition   |   SearchNetworking.com

  • Biffa upgrades unified communications managed service

    Waste management company Biffa has signed up to managed services for its unified communications to improve technology integration, cut costs and bring a recent acquisition in line with its current infrastructure.

    In 2008 Biffa outsourced... News   |   ComputerWeekly.com

  • Microsoft reveals free Windows 8.1 upgrade

    Microsoft will make the upgrade to Windows 8 free to those users that have already invested in its latest operating system News   |   MicroscopeUK

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