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ACCE conference honors the best workers in the call center industry
SEATTLE -- Last night was very exciting for eleven contact center workers that received excellence awards at the International Customer Management Institute Global Call Center Awards ceremony, which took place at the tenth Annual Call Center... ACCE Conference Coverage | SearchCRM.com
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VAR agreement (value-added reseller agreement)
A VAR agreement is a legal contract between a manufacturer and a value-added reseller that specifies details of the rights and obligations of both parties. Definition | SearchITChannel.com
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Integrate customer data for a solid social media business strategy
Once a company's culture has undergone profound changes, it's time for executives and employees to start thinking about the... Tip | SearchCRM.com
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Social media listening pulls direct opinion, focus groups get personal
Thanks to social media, organizations can gather volumes of information about consumers. Social media listening has, by many measures, replaced focus groups and phone surveys. But those old-school approaches still have a role to play, according... Feature | SearchCRM.com
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Mobile customer service holds customer frustration at bay
When customers need help, they don't want to log on to a mobile application and search through a list of frequently asked questions before ultimately having to use another channel to reach a customer-service operator, a step they could have taken... Feature | SearchCRM.com
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Hack attacks hit value of Bitcoins
Online services and exchanges dealing in the Bitcoins have been hit by hack attacks that led to a drop in the value of the digital currency News | ComputerWeekly.com
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Virtual server value still outweighs virtual storage
ORLANDO, Fla. -- Making storage virtualization as efficient and useful as server virtualization was a key topic Tuesday... News | SearchStorage.com
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Salesforce customers will see new message behind social CRM technology
Salesforce.com has always displayed an uncanny ability to morph its products and messages to keep itself in the forefront of whatever trend it starts. That was true in Software as a Service and cloud computing, and it is working out that way in... News Analysis | SearchCRM.com
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PPM: Validating the Value of IT
Project and portfolio management lets IT executives bucket their most pressing initiatives, leading to better project spending and accountability. E-Zine | SearchCIO.com
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Chatter growing louder, more call centers see value of social media
With 3.3 million people driving the E-470, a no-cash toll highway outside Denver, it’s not unusual for some of them to gripe about cameras recording the movement of their cars.
But not every aggrieved motorist picks up the... News | SearchCRM.com
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