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School of Rock humming with Salesforce's Do task management application
Alongside a cacophony of guitar riffs and drumbeats, the staff of School of Rock needs to communicate with dozens of its franchise owners around the world.
The music school, which takes a teaching approach similar to that of Jack Black in... News | SearchCRM.com
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virtual NAS
Virtual NAS is a virtual machine (VM) that acts as a file server for network-attached storage (NAS). In this context, NAS is a dedicated medium with a unique address that provides data storage services to other... Definition | WhatIs
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3-2-1 Contact: The call center in a multichannel world
Contact centers can’t live in the past, and agents today need to respond to several growing customer channels: social media, instant messages and live Web chats. That’s a lot to handle! This handbook offers insight into how you can modernize your... E-Handbook | SearchCRM.com
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user environment virtualization (UE virtualization)
User environment virtualization is the abstraction of personalized computer settings from their operating system and applications. Definition | SearchVirtualDesktop.com
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virtual patching
Virtual patching is the quick development and short-term implementation of a security policy meant to prevent an exploit from occurring as a result of a newly discovered vulnerability. A virtual patch is sometimes... Definition | WhatIs
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Rehab network gets Web marketing help with call-tracking software
Foundations Recovery Network wanted to know if it got its money's worth advertising on Google.
Until last year, Foundations didn't have a full grasp of its marketing campaigns because its call-tracking software wouldn't transfer... Feature | SearchCRM.com
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CIO whips Bally Total Fitness into shape with new CRM techniques
Guy Thier has a free membership to Bally Total Fitness and would love to work out.
Guy ThierWhat stops him... Business Informers | SearchCRM.com
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Advanced technologies seen as aid to contact center agents
Contact center agents had it rough when an 800 number was a customer's only option. Now, with widespread use of social... Feature | SearchCRM.com
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Gartner Magic Quadrant finds field service management options lacking
Businesses investing in field service management technology will have to cobble their platforms piece by piece, according to a new Magic Quadrant report from Gartner Inc., a consultancy based in Stamford, Conn.
The fractured market will... News | SearchCRM.com
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virtual desktop pool
A virtual desktop pool is a group of virtual desktops that are hosted on identically configured virtual machines. Definition | SearchVirtualDesktop.com
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