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Rehab network gets Web marketing help with call-tracking software
Foundations Recovery Network discovered a SaaS offering that measures telephone calls and Web visits made through Google AdWords. Feature | SearchCRM.com
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ACCE conference honors the best workers in the call center industry
SEATTLE -- Last night was very exciting for eleven contact center workers that received excellence awards at the International Customer Management Institute Global Call Center Awards ceremony, which took place at the tenth Annual Call Center... ACCE Conference Coverage | SearchCRM.com
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From Disney to dishwashers: Digital CRM to change customer experience
Envision a Walt Disney World where no one has to wait in line. Ride times can be booked in advance on the Web or a smartphone app.
At this Disney World, parents wouldn't have to wander the park searching for their child's favorite... Feature | SearchCRM.com
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School of Rock humming with Salesforce's Do task management application
Alongside a cacophony of guitar riffs and drumbeats, the staff of School of Rock needs to communicate with dozens of its franchise owners around the world.
The music school, which takes a teaching approach similar to that of Jack Black in... News | SearchCRM.com
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3-2-1 Contact: The call center in a multichannel world
Contact centers can’t live in the past, and agents today need to respond to several growing customer channels: social media, instant messages and live Web chats. That’s a lot to handle! This handbook offers insight into how you can... E-Handbook | SearchCRM.com
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Insurance firm uses call-routing software to reach Hispanic community
First, there's the task of connecting Spanish-speaking callers to insurance companies' contact center agents who are also fluent in the language.
Then, there is the matter of ensuring that those prospective customers find insurance... Feature | SearchCRM.com
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Salesforce vs. Siebel faceoff: Salesforce inventing CRM's future
This
is one side of a Salesforce vs. Siebel debate. The...
Faceoff
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SearchCRM.com
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NetSuite acquires Retail Anywhere, touts revised e-commerce technology
From bicycles to helmets and wheels to brakes, Transition BMX probably has everything a rider might need.
And being way up in the northern reaches of Edmonton, Alberta, hasn't posed a problem for the store:
News | SearchCRM.com -
CIO whips Bally Total Fitness into shape with new CRM techniques
Guy Thier has a free membership to Bally Total Fitness and would love to work out.
Guy ThierWhat stops him... Business Informers | SearchCRM.com
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Mobile engagement at Krispy Kreme: Clever sensors ping doughnut lovers
For years, Krispy Kreme stores have turned on neon exterior signs that declare "Hot Now" whenever fresh glazed doughnuts roll out of the oven. But short of living next to one of the chain's many franchises, it's difficult to know about the beacon... Feature | SearchCRM.com
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