SEATTLE -- Last night was very exciting for eleven contact center workers that received excellence awards at the International Customer Management Institute Global Call Center Awards ceremony, which took place at the tenth Annual Call Center... ACCE Conference Coverage | SearchCRM.com
Available next year, Salesforce.com's Work.com will merge human capital management with sales in the cloud. News | SearchCRM.com
Ten reasons why social CRM projects fail, at a glance
1. Wrong culture
2. No compliance policy
3. No established goals
4. Lack of managerial support
5. Insufficient... Social CRM Strategy | SearchCRM.com
Salesforce.com emphasized Salesforce customers over social technology at its annual winter conference, according to consultant Denis Pombriant. News Analysis | SearchCRM.com
Once a company's culture has undergone profound changes, it's time for executives and employees to start thinking about the... Tip | SearchCRM.com
On a recent trip into Boston on what we Bay Staters... Opinion | SearchCRM.com
Alongside a cacophony of guitar riffs and drumbeats, the staff of School of Rock needs to communicate with dozens of its franchise owners around the world.
The music school, which takes a teaching approach similar to that of Jack Black in... News | SearchCRM.com
The competitive marketplace makes it important to focus on customer retention and up-selling.
But some organizations are falling short due to poor communication among business channels, according to Richard Snow, author of the... Tip | SearchCRM.com
Salesforce.com is getting into the marketing technology business with its latest release, Marketing Cloud. Conference Coverage | SearchCRM.com
Business executives attending Salesforce.com's annual Dreamforce conference in San Francisco are lining up to discuss just what they're expecting from the cloud CRM giant this week.
Urban Marklund, senior project manager at Sandvik Mining... Video | SearchCRM.com