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• Recommended reading for BI
• Processes and techniques in data mining
• OLAP implementation cycle
• Blueprint for a proposed call center
• The hybrid approach
• Better online customer segmentation tools?
• Content for CRM portal
• What's the difference between CRM and database marketing?
• Modeling for the banking industry
• BI jobs: Training and experience
• Siebel's Universal Application Network (UAN)
• Top loyalty programs
• CRM and homeland security
• CRM functions and processes
• CRM and direct marketing
• Using document distribution systems to facilitate CRM
• CRM -- where to start?
• A Central DSS Report Development Center
• Journals for DW newbies
• Creating innovative hotel loyalty programs
• Classifying data warehouse vendors
• Siebel 7 vs. Siebel 2000
• Thoughts on Model Driven Development (MDD)
• Gaining better acceptance and adoption of CRM
• What does "churn" really mean?
• Improving sales relationships with customers
• SAP BW and ETL
• Microsoft's effect on CRM market
• CRM tools vs. suites
• Increasing customer loyalty through call centers
• Evaluating online CRM models
• Does CRM pay off?
• U.S. CRM vs European CRM
• CRM technology explained
• Predicting churn - worth it?
• Business partner loyalty
• Demand for Open Source CRM application
• Pursuing a career in CRM consulting
• Exploring U.S. call center industry standards
• Measuring call center abandon rates
• Siebel certification
• Unhappy with integration solutions from BI vendors
• Integrated Relationship Management - a real term?
• Trends in hotel loyalty programs
• Salesforce.com's Web services strategy
• Data mining in the grocery industry
• Data mining vs. data warehousing
• Data warehouse maintenance
• CRM tools vs. CRM packages
• The relationship of BI to KM
• CIC trends in pharma industry
• Evaluating e-mail customer service
• Getting staff to use CRM
• CRM and SMEs
• Methods of data mining used by credit card companies
• Launching a career in data mining
• Building a business case for data cleansing
• What is first call resolution?
• Taking CRM to eCRM
• How many sales people using sales portals?
• Evaluating Remedy's Action Request
• Products for requirements gathering and analysis
• What is OLAP?
• Using data modeling to acquire the 80-20 rule
• CRM vs. database marketing
• Real-time analytic systems
• CRM evaluation criteria
• Reward system for users of free service
• Major players in CRM analytics
• CRM philosophy
• Usabilty criteria and customer loyalty
• Adding SAS (SRM) to an eProcurement solution
• Will divine sink or swim?
• Web data technologies
• Analytics and customer loyalty
• Data warehouse schema
• Evaluating mid-market CRM packages
• Customer loyalty trends
• What is e-CRM?
• Top e-survey tools
• CRM packages for UK telemarketing
• Low cost solutions for small call centers
• Cost vs. functionality
• Hosted vs. premise based contact center solutions
• PeopleSoft vs. Siebel
• A structure for managing CRM analytics
• Call centers in underdeveloped countries
• CRM strategy in 2002
• Customer interaction centers in 2002
• How does customer service affect loyalty?
• ERP and CRM vendors
• The difference between CRM analytics and traditional data mining
• In-house vs. vendor applications
• Hotel loyalty program
• Testing a CRM system
• CRM functionality and profitability
• ROI for CRM analytics
• Electronic document management
• Customer loyalty and commodity products
• CRM implementation framework



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