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Recommended reading for BI
Processes and techniques in data mining
OLAP implementation cycle
Blueprint for a proposed call center
The hybrid approach
Better online customer segmentation tools?
Content for CRM portal
What's the difference between CRM and database marketing?
Modeling for the banking industry
BI jobs: Training and experience
Siebel's Universal Application Network (UAN)
Top loyalty programs
CRM and homeland security
CRM functions and processes
CRM and direct marketing
Using document distribution systems to facilitate CRM
CRM -- where to start?
A Central DSS Report Development Center
Journals for DW newbies
Creating innovative hotel loyalty programs
Classifying data warehouse vendors
Siebel 7 vs. Siebel 2000
Thoughts on Model Driven Development (MDD)
Gaining better acceptance and adoption of CRM
What does "churn" really mean?
Improving sales relationships with customers
SAP BW and ETL
Microsoft's effect on CRM market
CRM tools vs. suites
Increasing customer loyalty through call centers
Evaluating online CRM models
Does CRM pay off?
U.S. CRM vs European CRM
CRM technology explained
Predicting churn - worth it?
Business partner loyalty
Demand for Open Source CRM application
Pursuing a career in CRM consulting
Exploring U.S. call center industry standards
Measuring call center abandon rates
Unhappy with integration solutions from BI vendors
Integrated Relationship Management - a real term?
Trends in hotel loyalty programs
Salesforce.com's Web services strategy
Data mining in the grocery industry
Data mining vs. data warehousing
Data warehouse maintenance
CRM tools vs. CRM packages
The relationship of BI to KM
CIC trends in pharma industry
Evaluating e-mail customer service
Getting staff to use CRM
CRM and SMEs
Methods of data mining used by credit card companies
Launching a career in data mining
Building a business case for data cleansing
What is first call resolution?
Taking CRM to eCRM
How many sales people using sales portals?
Evaluating Remedy's Action Request
Products for requirements gathering and analysis
What is OLAP?
Using data modeling to acquire the 80-20 rule
CRM vs. database marketing
Real-time analytic systems
CRM evaluation criteria
Reward system for users of free service
Major players in CRM analytics
Usabilty criteria and customer loyalty
Adding SAS (SRM) to an eProcurement solution
Will divine sink or swim?
Web data technologies
Analytics and customer loyalty
Data warehouse schema
Evaluating mid-market CRM packages
Customer loyalty trends
What is e-CRM?
Top e-survey tools
CRM packages for UK telemarketing
Low cost solutions for small call centers
Cost vs. functionality
Hosted vs. premise based contact center solutions
PeopleSoft vs. Siebel
A structure for managing CRM analytics
Call centers in underdeveloped countries
CRM strategy in 2002
Customer interaction centers in 2002
How does customer service affect loyalty?
ERP and CRM vendors
The difference between CRM analytics and traditional data mining
In-house vs. vendor applications
Hotel loyalty program
Testing a CRM system
CRM functionality and profitability
ROI for CRM analytics
Electronic document management
Customer loyalty and commodity products
CRM implementation framework