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• Salesforce jumps into collaboration technology software market with Chatter
• SaaS CRM or CRM in the cloud: Sage and Consona add to the dilemma
• Social media and CRM -- The marketing perspective
• Microsoft targets Salesforce.com, Oracle with free CRM promotion
• Customer privacy's not as big as trust -- trust me
• Five low-cost contact infrastructure projects recommended by Gartner
• Microsoft?s CRM Online software to go international
• Siemens? long journey to CRM: Custom to SAP to Oracle and more
• Benioff plays nice with Oracle at OpenWorld
• Oracle's CRM roadmap includes running Siebel in Outlook, social CRM
• Salesforce.com and Cisco offer fully cloud-based call center
• Self-service software demands a strong knowledge base
• Contact center benchmarking study finds emphasis on profits, processes
• Gartner: Now is the time to buy marketing resource management (MRM) software
• Work-at-home agents part of a shifting tide for West Marine
• The back end matters too: Social CRM and the customer-centric supply chain
• SaaS CRM vendors get serious about Web self-service features
• RightNow buys HiveLive to deliver customer communities integrated with CRM
• Salesforce.com joins ACT! in contact management market
• Leveraging customer data to maintain customer loyalty obvious, not easy
• A guide to using customer data and analytics tools for customer loyalty
• SaaS CRM integration programs require business involvement, not just IT
• Web meetings, video to emerge from the recession
• SugarCRM's new CEO on open source CRM and cloud computing
• When interests coincide: Social CRM and vertical communities
• Consumers still focused on customer experience, not cost, in recession
• Social sales emerging as an opportunity within social CRM
• When is it time to buy sales performance management software?
• Allegiance consolidates enterprise feedback management market with Inquisite acquisition
• Microsoft shifts to application platform, adds 1 millionth CRM user
• Contact centers turn to unified communications with IP technology
• Sales performance software rankings find a competitive market
• Running CRM on virtual servers becoming a reality
• Will the front office reap more benefits of cloud computing/SaaS CRM?
• Xerox embarks on social media monitoring program
• Text analytics software, net promoter score helps JetBlue take off with customer service
• The executive's guide to contact center technology planning
• Gartner offers five low-cost CRM strategies
• The future of cloud computing and what it means for CRM
• RightNow joins CRM movement to extend customer service to social networks
• Forrester offers ways to mine more value from CRM implementations
• New SAP CRM ordering system helps Coke roll out new dispenser
• Salesforce.com lets customers share customer service data
• Has mobile CRM software on smartphones made laptops for the sales force obsolete?
• Microsoft, SugarCRM make CRM pricing cheaper, simpler, cloudier
• Call center workforce management software the choice for PlumChoice
• Six smart CRM strategies for meeting sales quotas in a down economy
• Are Software as a Service (SaaS) vendors recession-proof?
• Building a business case for a CRM upgrade can ensure ROI
• NetSuite takes on SaaS integration, Salesforce.com with connector
• Leveraging customer loyalty in a down economy
• Customer service on Twitter takes more than software
• CRM extending to more than just customer relationships
• Is it worthwhile to consolidate applications on one vendor's stack?
• NetSuite builds cloud developer community, adds contact center
• Marketers not seeing big budget cuts, survey says
• Microsoft commits to customers as it updates Dynamics CRM Online
• Should marketing or customer service manage your social networking efforts?
• CRM's future looks much like its past
• Extending the call center through unified communications demands a comprehensive strategy
• Unified communications and the call center: Navigating a fractured vendor landscape
• SugarCRM CEO: 'In a way, open source and the cloud are the same thing'
• Sales reps are in for a tough 2009, but CRM sales software may help, survey says
• Salesforce.com adds sales collaboration functions to latest release
• Oracle updates SaaS CRM, takes aim at Salesforce.com
• Marketers failing to measure customer feedback, communities
• Sales performance software market shrinks as Xactly buys Centive
• Can a recession reshape MRM, marketing habits?
• Customer service in the cloud is Salesforce.com's latest effort
• Aspect takes AIM at contact center performance management
• CRM outsourcing attractive in recession
• CRM experts predict 2009
• Poor customer service, not price, driving most customer churn, study says
• Salesforce.com and Google connect the clouds
• Customer product reviews more prevalent, profitable
• Call center 'soft skill' training pays off for Motorola
• Understanding Session Initiation Protocol in today's call centers
• Oracle enhances Siebel CRM software, tinkers with gadgets
• What might a recession mean for CRM and Web 2.0?
• Salesforce.com developers getting social with Facebook apps for enterprise
• Salesforce.com launches website-building tools at Dreamforce
• Customer service software rankings look familiar
• NetSuite's Salesforce.com discount indicative of SaaS CRM pricing pressures
• SaaS CRM services in greater demand
• Home-based call center agents aid staffing woes at The Shopping Channel
• Entellium CEO, CFO charged with fraud, company future unclear
• Home Shopping Network gets ROI from a Siebel 8.0 upgrade
• Making real-time information a reality in the contact center
• Oracle previews iPhone, social CRM applications
• CRM and BPM come together at Gartner summit
• CRM is not dead
• Gartner: Evaluating Web analytics faces new challenges
• Gartner: Measuring the customer experience takes more than one metric
• Oracle integrates Siebel and CRM On Demand
• Customer privacy a serious challenge for marketers
• Understanding workforce optimization (WFO) in the call center
• Salesforce.com acquires InStranet, adds knowledge management to CRM suite
• CRM on the iPhone takes a step forward with 3G, still lags RIM



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