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- Make the agent the last option
- Siebel exec: We're not a one-trick pony
- FedEx delivers CRM
- Salesforce.com Springs its new release
- Morgan Stanley: Analytics drives CRM success
- RightNow bullish on the here and now
- Onyx buys its way into BPM
- SLA guarantees: More reassurance than insurance
- Brief: Web analytics announcements, acquisition
- Siebel writes prescription for mobile sales
- Help desks encourage do-it-yourselfers
- New study ranks high-tech Web sites
- Reporting for non-geeks
- Talkin' about the self-service revolution
- Shifting sands to buoy BI
- Think vertically, act competitively
- BPM software -- the final frontier?
- Do employees relate to relationship tools?
- SAP's CRM chief: We're No. 1
- Aberdeen overhauls its CRM practice
- Siebel Speaker Series: Analytics abound
- Microsoft CRM gets moving, slows down
- Onyx rolls out 5.0
- PeopleSoft widens vertical appeal
- SAP to tap platform to boost CRM analytics
- BI chaos caused by conflicting apps
- PeopleSoft follows through on World enhancements pledge
- Don't 'creep out' your customers
- Getting sales processes right
- CRM planning: Don't end up with celery Jell-O
- Outsourced call centers: Is money the only motivator?
- Strike while Salesforce.com's iron is hot
- RFID: Not ready for retail primetime
- (Microsoft) Outlook is bright for SFA
- PeopleSoft's top CRM exec departs
- Salesnet charts a course with GPS
- Quest's president: We're 'prepared to go the distance'
- What, me worry? Some marketers in dark on regulations
- The envelope please -- ISM picks CRM software standouts
- Brief: NetSuite upgrade beefs up billing
- Siebel performs midmarket makeover
- Siemens sets sights on SMBs
- New momentum? Midmarket players try to get back their groove
- Customer strategy metrics take front and center
- Salesforce.com inks partnerships, mega deal
- Smart CRM focuses on the numbers
- Consultant: Be smart about BI
- Siebel Speaker Series: Is ERM the next CRM?
- With CRM, less can be more
- PeopleSoft proxy mailing urges investors to reject Oracle
- Service turnaround closes Continental divide
- 'F' word still dominates CRM thoughts
- CRM to keep chugging along
- Getting marketing and sales in sync
- Oracle sends letter to PeopleSoft shareholders
- Smart CRM East
- Study: With VoIP, call centers to go virtual
- The privacy fallacy
- Don't believe all of what you hear about CRM
- Peppers keynote: Get a piece of the ROC
- DOJ opinion viewed as a blow to Oracle
- CRM -- it's a brand new ball game
- Cognos welds planning, reporting tools
- Get smart about CRM
- Wait-and-see time for PeopleSoft users
- Oracle raises stakes for PeopleSoft
- Forrester puts hosted SFA to the test
- Forget the failures, IDC says CRM delivers
- Smart cards get smarter
- Are Salesforce.com, Siebel heading for a rumble?
- What you should know about RFID and CRM
- Survey: IT spending back from the dead
- Siebel Speaker Series: Surviving marketing's dark days
- Five priorities for the contact center
- NetSuite adds new business insight
- Five priorities for marketing
- Siebel to acquire hosted telephony firm
- Five priorities for sales
- Case study: Analytics take a bite out of crime
- Office door is now open to Salesforce.com users
- Software buyers beware: Read the fine print
- Former Vantive CEO sees return to 'positive cycle' of early '90s
- Onyx CEO to step down
- Analytics promise continuation of strong holiday online retail sales
- Many happy returns (on your CRM investment)
- Does Siebel's surge foretell a stronger CRM market?
- Kana to be connected to Hipbone
- From SAP to Sobig, 2003's high-tech winners and losers
- Economic future not bright enough for shades
- Expert predictions: Surprise mergers in store for '04
- Tops in CRM get the Willys
- Sage scoops up ACCPAC
- Can I quote you on that? The top IT quotes of 2003
- Oracle stays hot on PeopleSoft's heels
- Top CRM stories of 2003
- Salesforce.com files for an IPO
- Experts: National antispam law might benefit marketers
- PeopleSoft shares the functional wealth
- Brief: Kana ramps up Response
- SalesLogix eases CRM, accounting integration
- More