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- SalesLogix eases CRM, accounting integration
- Actuate enters analytics arena
- A sneak peek at the contact center of the future
- Brief: Major CRM vendors sign major deals
- Siebel user: CRM is 'a marathon'
- Microsoft CRM update improves interface, workflow
- New SalesLogix chief: We're investigating hosted CRM
- With merger, firms put the 'partner' in PRM
- Update: Plans for Pivotal appear clear
- SMBs get some CRM satisfaction
- NetSuite lets users have it their way
- Onyx pulls Pivotal offer
- Brief: Enhancements in Ensemble
- PeopleSoft pledges to keep World turning
- Pivotal receives 'superior' offer from CDC
- Study picks top marketing-automation software
- Getting inside your customers' heads
- Siebel services UpShot software
- Oracle stands by PeopleSoft deal
- SPSS tool generates phone scripts on the fly
- Fight for Pivotal persists
- IBM to call centers: Call-flow development is your job
- Six degrees of sales separation
- Opening the contact center coffers
- PeopleSoft extends refund plan, again
- Pivotal stays true to Oak
- Pivotal's mysterious bidder surfaces
- At Comdex, Siebel hails hosted CRM
- Off-the-hook CRM boosts Nextel
- EU to take longer look at Oracle-PeopleSoft
- Pivotal's board rejects Onyx
- PeopleSoft to host former JDE apps
- Salesnet broadens vertical horizons
- Security flaws found in PeopleSoft development app
- More midmarket merger activity
- IVR hang-ups a bad call for companies, customers
- Mum's the word from Pivotal
- PeopleSoft spruces up midmarket CRM app
- Onyx makes play for Pivotal
- The top 20 call center performance measures
- GoldMine to go ASP route
- Salesforce.com's Winter '04 gets warm response
- Brief: Edocs targets telcos at the perfect time
- Siebel's hosted software gets early thumbs up
- Contact center staff: Agents of change?
- Study: Execs not ready for 'do not call' revenue loss
- PeopleSoft's new tools get training on track
- Brief: Siebel-UpShot, a done deal
- Siebel, IBM deliver room service to Marriott
- A prescription for CRM change
- Brief: IBM, Informatica team up
- Shell fuels customer relationships through e-mail
- Analyst: Firms must follow spirit of antispam law
- A better search creates a site for sore eyes
- With upgrade, E.piphany pushes 'blended CRM'
- NetSuite makes latest play for UpShot customers
- Consultant finds CRM savings overseas
- PeopleSoft's Q3 earnings higher than expected
- Techies ready for 'Queer Eye' transformation
- Free hosted-CRM service aimed at 'technophobes'
- Will hosted predators find any prey?
- Customers grade CRM vendors
- iAnywhere upgrade looks to boost user adoption
- Peeling away the hosted hype
- Salesforce.com woos UpShot users
- Salesnet courts UpShot customers
- Experts: Siebel shows sensibility with latest acquisition
- Siebel gets acquisitions fever
- Spam causing marketers migraines
- New California privacy law could impede marketing
- Oracle extends its offer for PeopleSoft
- User Week offers glimpse into Siebel's future
- Siebel kicks off 7.7 with analytics
- Siebel coins new CRM mantra
- Pivotal gets acquired, merges with Talisma
- Siebel hosting may trigger 'hybrid' approach to CRM
- Brief: SAS acquires retail software firm
- Battle for small-market CRM looms large
- Arm yourself for the e-service revolution
- A host of other options
- Siebel gets back in hosting game with IBM deal
- D-day for 'do not call'
- Getting e-mail to click with customers
- Analyzing the CRM analytics race
- Second judge cripples 'do not call' list
- Study puts price on offshore service savings
- Judge strikes down national 'do not call' list
- TCO study awards BI bragging rights
- Have you outgrown homegrown CRM?
- Kana extends Web services support to KM
- RightNow spruces up service suite
- NetLedger no more; new release and new name for ASP
- CRM Association rises from ashes of SFA user group
- Siebel teams with SeeBeyond on call center integration
- PeopleSoft to incorporate JDE into CRM plans
- Salesforce.com updates contact center apps
- PeopleSoft dips TOE in the software water
- PeopleSoft announces new tools, knocks Ellison
- What are your customers really worth?
- Oracle won't up ante for PeopleSoft
- More