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- Early adopter gives Redmond a 'C' in CRM
- SAP restocks its analytics arsenal
- Siebel's new tools aimed at perfecting staff performance
- Off the CRM wires, 9/8/03
- PeopleSoft details post-acquisition plan for J.D. Edwards
- Oracle appeals to PeopleSoft customers, again
- Customer Touch Award: Foresters branches out with CRM
- Oracle draws CRM product road map
- Customer Touch Award: State office corrals data
- Salesforce.com says it's sorry to the Dalai Lama
- Customer Touch Award: MyFamily's CRM roots are strong
- Siebel says cookie-cutter CRM is dying out
- IDC tallies analytics growth
- PeopleSoft revives money-back guarantees
- ROI flows from Waters' CRM project
- Salesforce.com gains momentum after month of milestones
- Another vendor elbows into the hosted CRM arena
- Aspect's new architecture paves VoIP path
- PeopleSoft pack soothes 'pain points'
- Has hosted CRM cleared the security hurdle?
- Anti-spam law 12-18 months away, consultant says
- 'Do not call' list changes game for marketers
- Firm responds to blackout, worm worries
- Making sense of CRM's vertical market mania
- Peppers & Rogers to be acquired
- PeopleSoft revises suit against Oracle
- E-tailers turn the microscope on themselves
- Oracle once again extends PeopleSoft offer
- Uncle Sam to dig into his IT wallet
- Study: Workplace questions can be costly
- UpShot strikes back, sues Salesforce.com
- Leading companies get serious about measuring customer value
- More information about Smart CRM
- Trillium zeroes in on the user
- Siebel scores with HP rollout
- IDC: BI giants haven't cornered the market
- NetLedger goes beyond hosted CRM
- Actuate makes latest BI buy
- Salesforce.com inks 1,000-user deal
- MS CRM to cross Atlantic
- UpShot fires up new dashboard
- Oracle takes new tack to vertical-specific CRM
- Kanisa upgrade includes new diagnostic engine
- PeopleSoft completes J.D. Edwards acquisition
- Energy industry gets spark from customer programs
- PeopleSoft posts strong Q2, awaits close of JDE deal
- Oracle fields PeopleSoft customers' questions in online meeting
- Q&A: Siebel defends value of UAN push
- Q&A: Acquisitions veteran weighs in on keys to success
- Government clears PeopleSoft-JDE deal
- Brief: NetLedger tacks on lead tracking tool
- Do marketers need to be math geeks?
- PeopleSoft users bristle at Oracle takeover talk
- Onyx, Pivotal make CRM fast and furious
- Oracle extends PeopleSoft shareholder deadline
- PeopleSoft defies odds, Q2 beats the Street
- Oracle to contact PeopleSoft customers; DOJ seeks more info on acquisition
- Report exposes SFA stumbling blocks
- For online customer care, high tech gets high marks
- With new tool, Kana plays Switzerland in call center
- Oracle rolls out CRM service applications package
- Amdocs eyes new verticals with upgraded CRM offering
- Salesforce.com releases S3, its 'most significant step'
- PeopleSoft board rejects Oracle's latest offer
- Oracle aims to calm PeopleSoft customer concerns
- Exclusive survey: Users wary of Oracle's PeopleSoft plans
- Oracle pushes PeopleSoft deal, releases marketing upgrade
- Oracle ups ante in PeopleSoft takeover bid
- SAP CRM 4.0 grabs Sapphire headlines
- NetLedger to add commission calculator
- Timeline: The PeopleSoft acquisition trail
- PeopleSoft and JDE sue Oracle, alter merger terms
- Undeterred, PeopleSoft launches analytics tool
- Update: PeopleSoft's Conway reiterates plan to fight Oracle takeover
- PeopleSoft board votes to reject Oracle offer
- Survey: Oracle's PeopleSoft plan would hurt Siebel
- JDE, PeopleSoft plot thickens with commitment to merge
- At JDE show, customers ponder merger mayhem
- Siebel talks TCO at European user event
- Oracle bid for PeopleSoft sends message to CRM users
- Oracle launches takeover bid for PeopleSoft
- RightNow tool lets customers monitor hosted service
- Salesforce.com releases application development tools
- PeopleSoft exec: JDE is key to midmarket road map
- Investment group buys Baan
- Q&A: Onyx weathers tough financial times
- Best Software upgrades CRM tools
- PeopleSoft to acquire J.D. Edwards
- May 2003: The Month in Review on SearchCRM.com
- Is the call center dead?
- VoIP being talked up in contact centers
- Contact center admin: Life without management tools 'is hell'
- SPSS offers predictive analysis capabilities
- Oracle re-tools SFA with users in mind
- These firms are making service a priority
- Hansen integrates government apps
- Web analytics bites into a 'cross-channel cookie'
- Salesforce.com to let users extend its software
- Extensions for MS CRM keep on coming
- ChannelWave breaks into the PRM midmarket
- More