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- Honeywell Aerospace trains a new breed of sales force on CRM
- Siebel User Week: Enterprise leader focusing more on budding midmarket
- PeopleSoft lends a hand to workers on the go
- Siebel User Week: Integration strategy earns mixed reviews
- News from Siebel Worldwide User Week
- Siebel User Week: Gates details Microsoft-Siebel partnership
- Siebel issues mea culpa for CRM complexity
- Siebel User Week: Integration package ships
- Bank uses BI software to eliminate paper chase
- Mid-market heats up as SalesLogix and Microsoft ready new software
- Benioff preaches his CRM-as-a-utility gospel
- A-hem! New site is the toast of the Web
- J.D. Edwards offers new CRM tool for manufacturing
- Gartner analyst backs company's BI tool
- Competitors eager to paint Siebel as a falling star
- The real deal on Microsoft CRM
- Quick Takes: Many happy returns
- IBM and Microsoft poised to battle for CRM mid-market
- Best positions itself for CRM threat from Microsoft
- Targeted e-mail messaging is sure fit for Nine West
- Experts: Cut Siebel some slack
- Oracle CRM developers detail their strategy
- Reference customers slam Siebel
- PeopleSoft targets CRM customers with new HR tool
- Gartner: ROI calculation isn't simple, but it's important for CRM
- CRM shoppers share their software wish lists
- Expert: End-user companies responsible for CRM failure
- Gartner analyst details CRM process problems
- Quick Takes: Salesforce.com goes after the little guys
- CRM Steps to Success: Finding the right vendor
- Beyond the component-based process
- Accenture fingers blame for CRM failures
- Peppers & Rogers dishes out a recipe for e-mail marketing success
- PeopleSoft on designing CRM for the government: Flexibility, value is key
- Quick Takes: A Pivotal product
- SalesForce.com Discussion Day Archive - 05/22/2002
- E.piphany Discussion Day Archive - 04/24/2002
- Aspect Communications Discussion Day Archive - 04/10/2002
- Cognos Discussion Day Archive - 03/27/2002
- Adapt Software Discussion Day Archive - 03/13/2002
- SAS Discussion Day Archive - 02/20/2002
- Epicor Discussion Day Archive - 06/05/2002
- PeopleSoft: Strategy key to climbing past Siebel, SAP
- PeopleSoft arms itself for mid-market melee with Microsoft
- Oracle stresses CRM flexibility in evolving consumer goods market
- Microsoft waits in the wings as Best debuts latest iteration of ACT
- Insurance company undergoes marketing makeover
- Siebel sees PRM market burgeoning
- CRM integration: Can Web services help?
- Salesforce.com targets mobile users with Offline Edition
- Quick Takes: Deals, products and praise
- A look inside Procter & Gamble's privacy protection crusade
- CRM vendor Onyx wraps up hefty financial services project
- Analyst sees possibilities, pitfalls for Microsoft's CRM bid
- Protect privacy or jeopardize CRM
- ISM on the CRM market and its new comparison tool
- Enterprise management: A new paradigm emerges
- Quick Takes: CRM earnings roundup
- Users size up ISM's new online CRM guide
- Quick Takes: Customer and financial wins
- E. & J. Gallo toasts data project
- The loyalty power of 'customer first' teams
- Why aren't customer complaints more effective?
- CRM giant Siebel slashes staff
- Aberdeen sees growth of ASP model, need for careful customer care
- Report: Ditch your five-year CRM plan
- Quick Takes: Executive decisions
- Microsoft announces packaging, pricing for CRM suite
- Salesforce.com adds language support, new customers
- Zoot sees returns with reporting software
- Quick Takes: Salesforce.com takes Web services route
- Self-service gets the notion to tap emotion
- FrontRange sees Microsoft as partner, competitor and possible buyer
- The key to customer communities
- SAS climbs to vertical heights
- Siebel's retail guru outlines CRM challenges in diverse market
- Point-of-sale personalization drives return customers
- Quick Takes: Upgrades issued, deals done
- BI is booming but more data is on the way
- Microsoft offers first glimpse at its CRM applications
- Are reports of CRM failure greatly exaggerated?
- Quick Takes: Howdy, partner
- Loyalty, revenue boosted by Executive decision
- J.D. Edwards sharpens CRM focus with Linux release
- Upgraded Onyx CRM adds Web services, Oracle ties
- Quick Takes: Promotions, products and customer wins
- Trillium data cleansing release targets more than merely IT
- Corporate Information Factory (CIF)
- Epicor interacts with searchCRM members
- Harrah's takes the gamble out of customer loyalty
- PeopleSoft CRM chief: Flexibility is key to vertical success
- Vision Solutions keeps eye on channel using Siebel PRM
- Coreco Imaging spruces up its own image with new CRM software
- Quick Takes: Vertical heights
- Model modelers in predictive churn
- Government wises up to business intelligence
- California county finds CRM vendors low on functionality, high on price
- Peppers & Rogers highlights seven steps to ROI
- Avoid giving service reps a bum rap
- Click me baby, one more time -- Britney got GameBoy
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