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• FinanCenter offers CRM-like first aid with EMS arrival
• Utilities not getting enough wattage from CRM systems
• Credit risks are sniffed out with help of data mining tool
• Quick Takes: Call center specialist snapped up
• Customer voice management speaks to growing need
• Dataquest predicts some likely CRM survivors
• PeopleSoft scoffs at 'dumbing down' for mid-market
• Quick Takes: Analytics across the enterprise
• CoolSavings.com gives the gift of personalization
• Adapt Software takes on larger CRM rivals with upgrade
• Quick Takes: Closing the deal and studying success
• Comdex 2001: The first steps of Web analytics
• Quick Takes: The international language of CRM
• Satisfaction mindsets and metrics: Addressing major CRM effectiveness impediments
• Xacct readies an analytics suite
• Business Objects builds out corporate analytics package
• PRM vendor ChannelWave aims to rally best-of-breed supporters
• Quick Takes: Partners in BI
• CRM language tools speak to native-tongue issues
• Marriott exec gives CRM pros something to sleep on
• Second Lifetime Value: Customer Reincarnation
• To index or not to index, that is the question
• Mutual of Omaha employees buy into customer focus
• Quick Takes: CRM consultancy is born
• Is a golden age of business intelligence dawning?
• Connecting data islands ranks high on Siebel agenda
• Quick Takes: Analytics and more analytics
• Small steps toward CRM tame a reluctant sales force
• Portal opens new doors for WorldCom customers
• Quick Takes: Integration is just the ticket
• The quest for knowledge, power and ROI
• 'Customer dissatisfaction is staggering,' CRM study finds
• Crystal collaborates with SAP on data warehouse product
• Quick Takes: Multimedia call centers
• Bring on the bandwidth for futuristic contact centers
• The secrets of good customer service
• VivaSonic aims to lower call center costs
• Cisco, E.piphany plan for next generation of contact centers
• Quick Takes: New functions, new support
• Fuzzy value propositions = confusion marketing
• Acquiring customers just isn't enough
• One-Trick Ponies and Customer Loyalty
• Has 'Viral Marketing' Gotten Out of Hand - and Out of Touch?
• Jeeves goes from outsourced butler to in-house software
• The Customer Loyalty Compass Process
• Balancing Customer Loyalty Programs With Customer Advocacy
• Kinzan acquires portal maker to boost back-end integration
• Quick Takes: Benchmarks and launches for e-CRM
• Self-help vendor expands multilingual features
• Quick Takes: Packaging with Pivotal
• IBSi shapes its business model around CRM tool
• Gartner glum on CRM success rates and costs
• Quick Takes: Onyx turns to Big Blue
• Forrester: Packaged integration apps a necessity for financial firms
• Quick Takes: A money-back CRM guarantee
• Time.com stomps into CRM territory with Bigfoot
• PeopleSoft partners rally at user conference
• Quick Takes: The acquisitions and partnerships continue
• YOUcentric customers react to acquisition
• Logistics.com adds CRM to its packing list
• Mobile call-center management still a stretch, expert says
• Quick Takes: Pointing to new CRM partnerships
• J.D. Edwards buys YOUcentric, will support customers
• Quick Takes: Commence to upgrade
• Web usability: Watch and learn
• Penn State offers data mining program
• Quick Takes: Summertime brings new releases
• SalesForce.com hits the F5 key
• Analytical CRM tool looks to get (not too) personal
• Quick Takes: Enhanced software, new users
• Finding ROI under CRM rocks
• EarthLink connects with ClientLogic to augment tech support
• Columbia House spins a business intelligence strategy
• Quick Takes: Tool company's CRM fix
• Mondo picks sales lead software
• Quick Takes: Mondo new tools
• Real-time feedback key to new analytical CRM alliance
• Data quality: The foundation for business intelligence
• Cost-justifying a mobile FFA strategy
• Quick Takes: Singing ATMs
• Supermarket to offer self-checkout service
• Field force automation enters the realm of CRM
• Dell to marry support and commerce on Premier Pages
• Report: Online analyzers, financial planning systems vital to CRM
• Quick Takes: A NuEdge education and new products
• Study: Companies clue in to online self-service savings
• E-CRM vendor hits up an ASP for rapid CRM implementation
• Data warehouses will explode in size
• Quick Takes: Interact and deuxo partner
• CRM in 90 days needs customization
• Monster.com roars ahead with CRM
• Quick Takes: NetIQ introduces data conduit
• Quick Takes: More than .NET
• Colgate-Palmolive brushes up on field force automation
• Quick Takes: Support for SharePoint, Office XP
• Quick Takes: Speedy CRM
• MindArrow makes latest acquisition in CRM space
• CRM: More than just software
• Quick Takes: Partnering and acquisitions to enhance customer care
• Startup jumps into crowded analytics space



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