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• Attendees, ROI info missing from Customer 360
• Quick Takes: Studying the market
• Sears exec: Operational infrastructure was key to our digital strategy
• Customer 360 panel bashes Siebel, touts ERM
• Seybold: Customers have stolen control from companies
• Enabling your call center for the Internet age
• Quick Takes: New software, new study, new booklet
• Xora introduces wireless, voice activated access to CRM
• S.F. Giants put TouchScape's CRM into play
• Oracle's CRM in 90 Days prompts mixed reactions
• Quick Takes: Surviving with strategic alliances
• Fowler: Kana's evolution for eRM strategies
• Oracle: Around the CRM world in 90 days
• SAP ponies up on CRM visions
• Report: Canada tops U.S. in CRM quality, quantity
• Quick Takes: The new and the improved
• Publishers need CRM, too
• Planning for a CRM initiative
• Quick Takes: Oracle, Sun fortify alliance
• Avaya completes Quintus acquisition, releases new CRM packages
• Kana and Broadbase sign definitive merger agreement
• Quick Takes: Quadstone extends CRM integration capabilities
• Web-enabled CRM touted for companies with decentralized operations
• QoS software in the CRM space
• PeopleSoft and Sun announce strategic alliance
• Quick Takes: Metrix partners with Onyx for CRM
• Adding people to the business equation
• Microsoft's WebTV puts its CRM hopes in Stream
• Reviewing the state of the CRM marketplace
• Lessons on building relationships from social work
• Increasing your share of customer
• Case study: US Allianz implements 'as quickly as possible'
• Quick Takes: Banter until you're Purple
• Jupiter: Poor online service deters offline commerce
• Deuxo launches for opportunity optimization
• Front Line Solutions names the top 10 in PRM vendors
• Quick Takes: Finali and eAssist announce a partnership
• Customer relationships are conversations
• Quick Takes: Upgrading existing e-learning software
• Quick Takes: Red-M and Saratoga go mobile
• Quick Takes: Expansions, alliances and enhancements
• Linking e-business, CRM to the top and bottom line
• Barnes&Noble.com gets personal
• Survey: Companies losing out by not tracking CRM investments
• Achieving high ROI through integration
• Quick Takes: Expanded offerings, alliances
• ISM announces top 15 CRM software leaders
• Managing the demand chain in e-business
• The impact of personalization on the bottom line
• Building relationships with e-customers
• The next generation of mobile and field force automation
• CRM and the e-customer: Getting the right mix
• WebTrends introduces data conduit for Siebel
• Quick Takes: Being human-to-human
• Research: Oracle outpacing Siebel in CRM interest
• SearchCRM covering DCI's CRM Conference & Exposition
• Shooting out mid-market CRM software
• Study: Workforce management software gaining momentum
• Quick Takes: Cutting the CRM wires
• PeopleSoft announces revenue of $498 million
• Making a CRM implementation work for a change
• Quick Takes: Elite enters CRM market
• Report: CRM requires a sound IT strategy
• Microsoft and Onyx align to provide CRM to large enterprise markets
• Quick Takes: Swing that partner
• Yankee: Expect mergers and partnering this year
• Gartner: U.S. online holiday shoppers spent $6.2 billion in 2000
• Quick Takes: Taking one for the team, customer analysis packs
• Meritage Technologies acquires Denver consulting firm
• Starting e-support initiatives to satisfy your customers
• Wireless Knowledge plans to develop mobile health management for iMetrikus
• Chordiant Software acquires PrimeResponse
• Onyx acquires sales and marketing strategy firm
• Quick Takes: Speech recognition, Web access and desktop streaming
• PricewaterhouseCoopers and BroadVision enter into global alliance
• Customer contact among top priorities for utility ebusiness plans
• Study CRM is key in retail financial services
• Quick Takes: Mega-partnerships and beware of vendors
• Holiday CRM Click and mortar is key to survival, says expert
• Holiday CRM � Outsourcing in India may save a company, in more ways than one
• Editor's forecast: Consolidation, verticalization on tap
• Huge potential for CRM industry in 2001, analysts say
• Siebel intros interactive selling suite
• ExpressPantry.com gears up CRM for launch
• Quick Takes: New software birth, marriages of the CRM solutions
• Accrue announces partner program for hosted CRM software
• Study: Who will dominate the CRM market?
• PeopleSoft and JustTalk partner for voice-activated SFA interface
• Quick Takes: New business, new software, new components
• Pivotal acquires CRM unit of Software Spectrum
• Unica introduces context server to Affinium suite
• Quick Takes: Partnering for enhanced software and supporting Oracle
• Aberdeen touts vertical eCRM for healthcare
• Human Data Applications adds CRM to the job-hunting mix
• Quick Takes: Allies, more wireless, and upgrades galore
• Avaya and AMC ally to connect CRM and SAP apps
• Sedona incorporates DataMentors' householding software into Intarsia
• BLI launches fulfillment-enabled CRM software
• Edocs premieres new online account management and billing software
• Quick Takes: New database marketing services and wholesale banking packages



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