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• Quick Takes: New database marketing services and wholesale banking packages
• Allaire and WebTrends form alliance
• Palm aligns to provide handheld capabilities to CRM market
• YOUcentric adds wireless capabilities to CRM software
• Acxiom and Xchange partner on e-CRM for click-and-mortar businesses
• Quick Takes � Speech recognition, integrated capabilities and 3D CRM
• Energizing your CRM solution hosting services portfolio
• Andersen Consulting and Amdocs ally to deliver CRM and billing
• IQO's CustomerView comes into focus
• Utility.com struggles with managing customer relationships in a virtual world
• TriVium launches e-CRM software for mid-size businesses
• Quick Takes: Software, servers and multilingual CRM
• Technology a challenge when preparing for the holiday rush
• InstantService.com and YY Software partner to create e-CRM software
• Quick Takes: Wireless CRM and partnerships
• Enterprise Application Integration (EAI) � Sharing logic and data
• Quick Takes: Accolades, acquisitions and alliances
• Putting the P in CRM: Partner relationship management
• Quick Takes: The 90/20 rule of e-commerce
• CRM project management: From the IT perspective
• CRM management planning: Key to success
• Searching for RapidSuccess in CRM data conversion
• Relationship technologies: Combining customer knowledge with information technology
• The 12 impacts of technology on sales and marketing
• Overlooked opportunity: The win back customer