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• Microsoft scoops up speech technology
• PeopleSoft upgrades come with Oracle pledge of continued support
• The decision maker's guide to contact center quality management, part 2
• The decision maker's guide to contact center quality management
• Getting BI and data quality together
• Blog etiquette for marketers
• Giving notice: Victims lashing out at compromised companies
• Three steps to IP call center implementation
• Hosted CRM boasts another 5,000-seat deal
• About SearchCRM.com's 2005 CRM Products of the Year Awards
• Training? We don't need no stinkin' training …
• Handling a hosted CRM upgrade
• Linux, open source power call center for Katrina, Rita victims
• Witness, Aspect advance call center integration
• Pennsylvania firm chooses Oracle over SAP
• Oracle acquisition highlights data management wars
• Ellison promises verticals, open standards
• Oracle-Siebel deal shakes up CDI world
• CRM details in short supply at OpenWorld
• Oracle reveals first Fusion apps
• Siebel buy further complicates Fusion plans
• Survey: Retention hot, BI not
• Siebel deal leaves CRM users wondering
• A happy agent is a productive agent
• Salesforce.com builds 'eBay of enterprise apps'
• Siebel reaches 9 with hosted upgrade
• Experts mull over Oracle's Siebel buy
• Oracle-Siebel: The competition reacts
• Oracle to buy CRM juggernaut Siebel
• Microsoft rebrands CRM, hints at hosted
• Creative Labs caters to customers
• UPS races to market to customers
• E911 presents problems for enterprise callers
• Easing the pain of VoIP migration
• SAP touts mySAP wins
• Update: Pitney Bowes to buy Firstlogic
• CDI pays off for early adopter MetLife
• IBM rolls out first Ascential product
• CRM hosted, on-premise or both?
• Five things you should know about BI
• SAP overtakes Siebel in CRM revenue
• Firms measured on customer privacy
• CRM market returns to health
• VoIP right for single-site call centers
• CRM buyer's top selection criteria
• The BI application consolidation challenge
• Text analysis next software battleground
• Hosted CRM keeps on growing
• BI tops CIO shopping lists
• Open source CRM a convenient alternative
• SAP users slow to migrate to mySAP, opens door for Oracle
• Dunkin' Brands serves up real-time BI
• Hosted CRM sees flurry of enhancements
• SSA Global buys into CRM with Epiphany acquisition
• The open source waiting game -- pros & cons
• IBM to buy DWL
• Customer management spending on the rise
• Be prepared to duel with data quality
• Siebel maintains leadership as earnings slip
• Former Siebel exec to lead SAP financial services push
• Business Objects buys into budgeting
• SAP plans to launch hosted CRM
• The best laid VoIP plans
• Data quality market consolidating
• Email marketers face phishing fallout
• Was Microsoft CRM 3.0 worth the wait?
• Chrysler gives self-service a tune-up
• Career path a hidden trail for call center agents
• CDI: The missing piece to the CRM puzzle
• Concerto merges with Aspect
• At long last Microsoft CRM 3.0 arrives
• BellSouth calls up new search tool
• SAP's McDermott on retail strategy, CRM, Oracle
• SAP aims 'Safe Passage' at SMBs
• IT is from Mars, Business users are from Venus
• Click here, I'll call you right back
• Cisco to be crowned voice giant
• Turkey store makes data easier to swallow
• Sage takes ACT to the Web
• Voice being heard in CRM
• VoIP case study: TCF Financial Corp.
• Know thyself: Online branding tells all
• SAP to wrap Lighthammer technology into xApps
• Should Salesforce.com change its name?
• There is no single view of a customer
• John Roberts: Web services and CRM, a marriage made by spin, part 2
• Oracle sets sights on CRM
• SAP lures top level managers from rivals
• SugarCRM's CEO John Roberts: Why CRM fails, part 1
• Open source makes BI move
• Siebel adds collaboration, networking to OnDemand
• Aprimo buys DoubleClick marketing units
• CRM any way you want it
• VoIP more than hype
• Nonprofits need CRM too
• Differentiate a satisfied customer from a loyal one
• Text mining: A golden opportunity for HP
• Self-service stakes revenue claim
• Making a big deal out of hosted CRM
• Is open source CRM right for you?



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