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• Analyst Denis Pombriant reviews Microsoft Dynamics news for CRM
• Man-to-machine social networks take to the cloud
• Business executives speak out at Salesforce.com's Dreamforce 2012
• Tarp consultant John Goodman on voice of the customer challenges
• USAA's Audrey Tarter on contact center career advancement
• Huntington Bank CIO discusses social enterprises and enterprise licenses
• William Band on defining metrics and building a CRM metrics strategy
• Kate Leggett on AHT, FCR, customer satisfaction and loyalty
• Kate Leggett on prioritizing customer service metrics
• Ray Wang on social CRM metrics
• Paul Greenberg on the limits of NPS and its replacement
• Hard Rock shares its customer service, social tips
• Paul Greenberg on Oracle CRM and Fusion
• Gartner's Matthew Goldman on CRM and SIs
• Paul Greenberg on Oracle's CRM roadmap
• Paul Greenberg compares social CRM products
• Oriental Trading Co. launches customer reviews
• Gartner's Adam Sarner on B2B communities
• Call center video: PlumChoice uses Aspect workforce management system
• SearchCRM.com at Microsoft Convergence 2009
• CRM is not dead