Title: Essential System Requirements: A Practical Guide to Event-Driven Methods
Author: Bill Wiley
Publisher: Addison-Wesley Information Technology Series
Reviewer: Carol Parenzan Smalley, Site Editor, searchCRM.com
Reviewer's Comments: A major challenge facing CRM professionals today is the integration of the business issues that drive customer-centric opportunities and the information technology (IT) tools that are available to support these efforts. "Essential System Requirements" tackles both sides of this integration equation. For the individual with a business background, Wiley offers technical information in an easy-to-understand format that allows the reader to understand both the potential and limitations of information technology as applied to business. And, for the IT professional needing to know more about the driving business issues changing � and challenging � the world of business daily, this book provides essential business background information.
As a consultant specializing in event-based methodology and system requirements, Wiley � with 25 years of application development experience � magically weaves both worlds into one as he presents technical information to both audiences. At searchCRM.com, we provide our registered users with weekly technical tips. This book is a year's worth of tips rolled into one. Wiley offers hundreds of tips throughout the concise book.
Wiley argues that tens of billions of dollars are wasted each year on information systems that are either canceled or not used, oftentimes delivered well over budget. He offers that "the challenge is to define the correct system requirements early in the delivery process to minimize design, construction, and post-implementation repair." This book is a must read for those who wish to get it right the first time.
I felt one thing was missing from this book, however � real working examples of Wiley's methodologies in practice. We often hear from our registered users that they want to know more about what other companies are doing, the challenges that they faced while employing their CRM initiatives, the mistakes they made, and the technology tools they utilized in order to achieve their business goals. Perhaps Wiley will consider a future edition of this publication rich in case studies.
eMarketplace: This book is available through searchCRM.com's eMarketplace. To order this book go to http://emarketplace.techtarget.com/main/0201616068.html
This was first published in October 2000