Call Center Management Learning Guide
This guide is designed to help call center managers better understand today's critical issues.
It offers easy access to in-depth coverage through articles, best practices, case studies, industry
white papers and expert advice. These tools will help you build an effective call center strategy,
evaluate call center technologies, optimize call center and agent performance, and stay current on
Find Call Center
Management information now!
This was first published in May 2005
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