Home
Topics
Call center management and customer service
Call Center Management Learning Guide

Tip

Call Center Management Learning Guide

SearchCRM.com Editorial Staff

This guide is designed to help call center managers better understand today's critical issues. It offers easy access to in-depth coverage through articles, best practices, case studies, industry white papers and expert advice. These tools will help you build an effective call center strategy, evaluate call center technologies, optimize call center and agent performance, and stay current on outsourcing trends.

>>

Requires Free Membership to View

Login

By submitting you agree to receive email communications from
TechTarget and its partners. Privacy Policy Terms of Use.

Find Call Center Management information now!

More News and Tutorials

Articles

Related glossary terms

Terms for Whatis.com - the technology online dictionary
- virtual reality

This was first published in May 2005

Join the conversationComment

Share

Comments

Results

Contribute to the conversation

All fields are required. Comments will appear at the bottom of the article.

Disclaimer: Our Tips Exchange is a forum for you to share technical advice and expertise with your peers and to learn from other enterprise IT professionals. TechTarget provides the infrastructure to facilitate this sharing of information. However, we cannot guarantee the accuracy or validity of the material submitted. You agree that your use of the Ask The Expert services and your reliance on any questions, answers, information or other materials received through this Web site is at your own risk.

More from Related TechTarget Sites

Business Analytics
Data Management
SAP
Oracle
Data Management UK
Content Management

Business Analytics
- No more shortcuts: Sound data quality strategy a must for BI success
  
  In the past, companies might have gotten away with not building data quality efforts into business intelligence programs. That's less likely now.
- Member Exclusive Downloads
  
  Member Exclusive Downloads from SearchBusinessAnalytics
- In-memory applications take on big data analytics challenge
  
  In-memory tools and big data can be a potent analytics mix. But before you put them together, read advice from experienced users and consultants.
Data Management
- Events report: Information Builders Summit 2013, graph databases and more
  
  SearchDataManagement editors discuss the Information Builders user conference and two other events; topics include graph databases and 'data artists.'
- From 4GLs to HTML5 desktop apps: Bringing data to the masses
  
  Advocating wider access to data, speakers at the Information Builders Summit 2013 traced a journey from 4GL tools to HTML5 desktop apps and beyond.
- Enterprise data quality efforts in good company with MDM, governance
  
  Combining data quality initiatives with master data management and data governance programs can help ensure that data remains accurate and consistent.
SAP
- Food bank network delivers with SAP mobility
  
  The nation's largest network of food banks is cutting out labor-intensive paper-bound processes with the help of SAP mobile technology.
- SAP adds hybris to its SAP CRM tool set: More choices, or confusion?
  
  One expert calls SAP's purchase of hybris long overdue. Another wonders if SAP is confusing its own SAP CRM customers.
- Limit returns, SAP procurement expenses with a stability study
  
  Stability studies, which measure how different materials respond to various conditions, can save companies huge amounts of money, writes Jawad Akhtar.
Oracle
- The future of Dell Toad: Oracle DBAs can use BI, Exadata features
  
  Dell Toad is pushing itself into business intelligence and now has an edition to support Oracle's big Exadata appliance.
- Unlock the potential of the Oracle Exadata architecture
  
  Despite being almost five years old now, many implementations haven't realized all of the Oracle Exadata architecture benefits.
- The state of Dell Toad: Oracle DBAs and how they can still benefit
  
  Since Dell acquired Quest Software, maker of the Toad tool for Oracle databases and applications, some questions have arisen about what would happen.
DataManagement UK
- Big data roundtable webcast: gaining value from big data
  
  Roundtable discussion on business value of big data, chaired by Brian McKenna, Editor, SearchDataManagementUK, and featuring Mike Ferguson, Roxane Edjlali (Gartner), Joshua LeCure (GlaxoSmithKline).
- 2012 training courses: BI, data management, data warehousing
  
  Find out where to hone your business intelligence, data management and data warehouse skills with this list of training courses for 2012.
- Poor data quality: what is dirty data costing UK organisations?
  
  Poor data quality can have serious financial consequences for businesses. Read about the current state of data quality management at UK companies, including dirty data problems.
Content Management
- Cloud collaboration software connects at networking company Enterasys
  
  Enterasys Networks ended up with more users than expected when it deployed a cloud-based collaboration system. But that turned out to be a good thing.
- Data value chain puts the focus on what matters most to a business
  
  In his career running data management systems for consumer goods companies, Richard Beaver has found a formula for success: the data value chain.
- Quiz: Implementing digital asset management systems
  
  Take this quiz to test your knowledge of digital asset management (DAM) technologies and processes.

All Rights Reserved,Copyright 2000 - 2013, TechTarget