Partner Relationship Management (PRM) is a business strategy for improving communication between
companies and their channel partners. Web-based PRM software applications enable companies to
customize and streamline administrative tasks by making shipping schedules and other real-time
information available to all the partners via the Internet. Several CRM providers have incorporated
PRM features, such as Web-enabled spreadsheets shared through an extranet, in their software
applications. PRM is often compared to Customer Relationship Management (CRM) and there is some
controversy over whether the complex relationships of channel partnerships makes it necessary for
PRM to be a separate entity, or merely a component of CRM.
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Hannah Smalltree, Editorial DirectorThis was first published in February 2001
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