Restore a faltering BI project to the path of success: Part II

Below are some candid suggestions for a team involved in this restoration process.

While the three-step framework outlined previously helps restore the project back on track to success, it may be...

necessary to take radical steps to really get out of the woods! Below are some candid suggestions for a team involved in this restoration process. Be prepared to back your suggestions.

Recommendations for Gap & Issues Analysis:

  • Be forthright; share both the good and the bad news
  • Share potentially explosive issues up-front (some examples below):
    • Products purchased do not match up to the user or project needs, other products are needed to meet project goals.
    • Quality of operational data is poor, will need significant hands-on participation from business community to correct discrepancies.
    • Resources do not have training to deliver quality solution
    • Deliverables developed to date cannot be leveraged. We have to start from scratch!
    • We need additional experienced resources to deliver a timely, quality solution
    • The overall delivery timeline needs to change

Recommendations for implementing the restoration plan:

  • Schedule regular meetings (weekly) and manage user community expectations carefully
  • Establish a steering committee, responsible for the oversight of the project
  • Ideally the major sponsors of the project should be included in the steering committee along with select senior members of the IS community, user community and key project members
  • Steering committee should meet regularly (once a month) to discuss project status and progress

Read part one of this strategy.

For more information, check out searchCRM's Best Web Links on Business Intelligence and Data Analysis.

This was first published in February 2002

Dig Deeper on CRM analytics and business intelligence



Find more PRO+ content and other member only offers, here.



Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to: