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Increasing ROI, minimizing risk
In the DW industry, we are continuing to see the maturation of the value proposition and the management of risk.
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EnvoyWorldWide notifies customers
EnvoyWorldWide provides real-time notification services to wired and wireless devices.
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Maturation of the DW industry II
The mini-computer, PC, ERP, database, DW, e-business, and CRM industries have all followed this pattern...
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Maturation of DW industry, I
Do you remember when the Data Warehousing Industry was just getting started? Were you there?
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Orlando Sentinel markets with Unica
Orlando Sentinel Communications needed a solution to help manage, personalize and target the content of email newsletters.
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Sizing data warehouses, part 2
If you are just comparing based on your raw, input data, you need to buy at least 3 times that much total disk size.
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Bare Necessities of user preferences
Bare Necessities was looking for a Web analytics solution to improve its customers' Web experience.
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Sizing data warehouses, part 1
More data, cleaner data and better data are all extremely useful to warehouse users trying to gain a competitive edge.
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Placement of the data warehouse
Another question had to do with placement of the data warehouse and the myriad other databases in the DW architecture.
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Backing up the data warehouse
I received a number of excellent questions at guru sessions last week at the Data Warehousing Institute World Conference.
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Peterson's raises its customer NetIQ
Peterson's realized that they needed to track the activity of the users on their site.
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Data quality violations, part 4
We derive data in the data warehouse that does not exist in the raw source data.
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Oracle reveals customer needs
McDATA needed to have a better way of communicating with customers and understanding their needs.
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Data quality violations, part 3
And then of course, there's the issue of referential integrity as a category of potential data quality errors.
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Data quality management: Handling violations, part 2
Find out about typical data quality management problems, including an error that involves columns that should only contain data if certain data values are present elsewhere.
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Data quality management: Handling violations, part 1
Managing data quality requires handling violations with care. William McKnight offers tips on the best ways to minimize errors in data.
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MetLife calls on Apropos for CTI help
MetLife Investors relied on Apropos Technology's computer telephony technology to help them integrate their call centers.
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customer interaction center
definition from WhatIs.com
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FAQ
definition from WhatIs.com
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Acting on data quality in the DW
Data quality can be a hard thing to grasp. You can't improve what you can't measure.
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Align the business with customer social media practices
Businesses that follow a detailed social media strategy will reap the rewards of CEM, according to consultant Brent Leary.
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Businesses that integrate social are prepared for CEM
CRM expert Brent Leary tells businesses to train employees and share information among departments before making a splash in social media integration.
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Steps for managing the customer lifecycle
Businesses should improve the internal sharing of information to get a full view of customers, according to Ventana Research analyst Richard Snow.
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Team building in action
For Backcountry.com, an outdoor gear retailer that also runs several one-deal-at-a-time (ODAT) channel sites tuned to sports enthusiasts, team building in the contact center is critical to the comp...