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CRM implementation
The CRM implementation topic section offers comprehensive resources for those preparing for CRM deployment or those in the process of implementing CRM. If you're preparing for an implementation, learn the advantages and disadvantages of CRM technology options and read valuable expert advice to help you formulate a CRM implementation plan, including performing a systems audit. Learn best practices for integration between CRM and ERP or CRM integration for legacy systems. Read news and advice for vertical-specific implementations and hybrid implementations utilizing both on-demand and on-premise CRM. If you're currently implementing CRM technology or you already have, read news, white papers and case studies of successful CRM application implementations and how to get the most from CRM.
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Open Source CRM Learning Guide
LEARNING GUIDE - Learn about open source CRM software in a logical and user-friendly fashion with the fundamentals in this guide. This guide answers questions like: What is open source CRM software? What are the advantages and disadvantages ...
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The latest in CRM technology
FEATURED TOPIC - SearchCRM.com has made it easy for you to stay on top of the latest and greatest CRM technology with this collection of articles.
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Integrating CRM packages
EXPERT ANSWER - We are implementing Siebel horizontal as our CRM solution, but we are concerned about the limits of a CRM solution vs. the legacy applications? We would like to have the CRM solution only on the front end, but does that mean ...
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Using ACT!, looking for a new solution
EXPERT ANSWER - I work for a midsize company -- around 350 employees and $400 million annual revenue. We currently use ACT! but would like to replace it with a new solution. We are looking at Goldmine, ACCPAC and Microsoft CRM. Here are our ...
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CRM continues to disappoint
SearchCRM.com | 29 Jan 2008
ARTICLE - Business and IT professionals are unhappy with their CRM deployments, particularly marketing, analytics and customer service, according to a new report.
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Some CRM users happy to wait for Fusion
SearchCRM.com | 03 Dec 2007
ARTICLE - Some Oracle CRM users are content to wait for Oracle's Fusion timeline, but they should still monitor the long-term roadmap, according to Forrester analyst Bill Band.
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| EXPERT TECHNICAL ADVICE: 1 - 3 of 84 |
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CRM application integration using Web services
Submitted By: Bhasker Bhandakavi, Contributor | 19 Jun 2008
TIP - More and more organizations are turning to Web services to help ease application integration pains. In fact, when it comes to integrating new and legacy CRM applications, Web services can be a cost-effective and valuable ...
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| REFERENCE & LEARNING: 1 - 3 of 29 |
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CRM ROI quiz
SearchCRM.com | 28 Jan 2008
QUIZ - There's still a lot to learn about ROI for CRM. Take this quiz to test your knowledge of ROI and read expert advice on how to get ROI from your CRM projects. |
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SageCRM: Part of the Sage Accpac Extended Enterprise Suite
Published by: Sage Software, Inc. | 03 Jul 2008
PRODUCT LITERATURE - SageCRM is a powerful, easy-to-use customer relationship management solution that integrates directly with Sage Accpac ERP, and you can also synchronize your sales, marketing, and customer care activities across your organization.
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A Closer Look at SaaS Purchasing Behaviors and Attitudes
Published by: Citrix Online - GotoMyPC | 03 Jul 2008
WHITE PAPER - The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online recently conducted a survey on the subject of...
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How Does Your IT Help Desk Measure Up?
Published by: Citrix Online - GotoAssist | 02 Jul 2008
WHITE PAPER - Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they're taken for granted by user groups but are glaring when absent.
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| BEST WEB LINKS: 1 - 3 of 3 |
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Banking behemoth aims for mom-and-pop feel
Peppers & Rogers | 10 Dec 2002
BEST WEB LINK - Peppers & Rogers found that Bank of America's use of retention software helped it steal a page from its smaller competitors -- and the customer churn numbers prove it.
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Roundtable: What exactly are Web services?
SearchMiddleWare | 17 Oct 2001
BEST WEB LINK - What exactly are Web services? Our sister site, SearchMiddleware, asked leading authorities on the front lines of this technology to respond. Here's what they had to say.
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skill-based routing
07 Jun 2007
WORD - Skill-based routing (SBR) is a component of automatic call distributor (ACD) systems that filters and directs incoming inquiries to call center agents with the most applicable skill sets.
By closely matching an incoming ...
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service assurance
13 Sep 2006
WORD - Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an ...
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collaborative CRM
30 Nov 2003
WORD - Collaborative CRM is an approach to customer relationship management (CRM) in which the various departments of a company, such as sales, technical support, and marketing, share any information they collect from interactions ...
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