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| 1 - 5 of 5 in Definitions |
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skill-based routing
07 Jun 2007
WORD - Skill-based routing (SBR) is a component of automatic call distributor (ACD) systems that filters and directs incoming inquiries to call center agents with the most applicable skill sets.
By closely matching an incoming ...
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service assurance
13 Sep 2006
WORD - Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an ...
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collaborative CRM
30 Nov 2003
WORD - Collaborative CRM is an approach to customer relationship management (CRM) in which the various departments of a company, such as sales, technical support, and marketing, share any information they collect from interactions ...
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project planning
18 Feb 2004
WORD - Project planning is a discipline for stating how to complete a project within a certain timeframe, usually with defined stages, and with designated resources. One view of project planning divides the activity into:Setting ...
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implementation
18 Feb 2004
WORD - Implementation is the carrying out, execution, or practice of a plan, a method, or any design for doing something. As such, implementation is the action that must follow any preliminary thinking in order for something to ...
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| 1 - 5 of 5 in Definitions |
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