CRM ROI news, help and research


	CRM ROI


	Home > CRM Topics > CRM management > CRM ROI > Expert Technical Advice

CRM Topics:

EMAIL THIS

TOPICS HOME

BROWSE ALL CRM TOPICS

RSS FEEDS


CRM ROI



IN THIS TOPIC:	NEWS (17) , EXPERT TECHNICAL ADVICE (35) , REFERENCE & LEARNING (10) , BEST WEB LINKS (12) , DEFINITIONS (1)

Display in sets of:


1 - 10 of 35 in Expert Technical Advice		<< Previous page 1 2 3 4 Next >>



CRM ROI EXPERTS



	Tom Pisello CEO/President ASK A QUESTION	Paul Greenberg President ASK A QUESTION


	Calculating risks and measuring return on CRM software with IRR and NPV 06 Nov 2007 EXPERT ANSWER - Read Tom Pisello's advice on calculating risks and measuring return on CRM, including advice on IRR and NPV in this tip.


	Measuring ROI for a CRM upgrade 06 Nov 2007 EXPERT ANSWER - In this tip, learn how to measure the ROI of a CRM upgrade and how to analyze net tangible benefits, intangible benefits and risk.


	What's the difference between NPV and IRR? 06 Nov 2007 EXPERT ANSWER - Looking for a definition of IRR and ROI? Read advice from ROI expert Tom Pisello on how these two different metrics can be used to measure ROI for a CRM project.


	How should I be calculating IRR with SAP CRM? 07 Jun 2007 EXPERT ANSWER - If you are looking for an internal rate of return (IRR) calculator in SAP CRM, you won't find one. But there is a way to develop a way to calculate IRR yourself, according to expert Srini Katta.


	How should we be measuring customer equity on a balance sheet? 16 May 2007 EXPERT ANSWER - In this tip, Peppers and Rogers offer advice on measuring customer equity and how customer equity fits into the bottom line.


	Should I use a combination of IRR, NPV and payback for capital budgeting? 09 May 2007 EXPERT ANSWER - What method -- internal rate of return (IRR), net present value (NPV) or payback -- is the best method to use for capital budgeting purposes? Read advice here.


	Comparing net present value (NPV) and ROI for CRM projects 09 May 2007 EXPERT ANSWER - According to Tom Pisello, two projects can have drastically different advantages shown in net present value (NPV) and ROI. Learn why in this expert tip.


	How can we quantify ROI for a customer loyalty program? 09 May 2007 EXPERT ANSWER - One reader asked Tom Pisello how to measure the return on investment (ROI) of a customer loyalty program. Read his advice here.


	Information on Microsoft CRM pricing and return on investment (ROI) 10 Apr 2007 EXPERT ANSWER - Looking for Microsoft CRM pricing information or an ROI analysis for Microsoft Dynamics CRM? Richard Smith offers advice in this tip.


	How can I calculate internal rate of return (IRR)? 20 Feb 2007 EXPERT ANSWER - Internal rate of return (IRR) is a valuable calculation because it generates a projected return that can be directly compared to the company's hurdle rate. Learn how to calculate IRR in this expert tip from Tom Pisello.


1 - 10 of 35 in Expert Technical Advice		<< Previous page 1 2 3 4 Next >>

SEARCH

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.


TechTarget Corporate Web Site \| Media Kits \| Reprints \| Site Map All Rights Reserved, Copyright 2000 - 2008, TechTarget \| Read our Privacy Policy