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IN THIS TOPIC:	NEWS (19) , EXPERT TECHNICAL ADVICE (10) , REFERENCE & LEARNING (4) , DOWNLOADS (1)

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1 - 10 of 10 in Expert Technical Advice


	What's the difference between speech recognition software and voice tags? 05 Nov 2007 EXPERT ANSWER - Wondering about how voice recognition or speech recognition and voice tags differ? Read definitions from Donna Fluss in this tip.


	What call center software are Fortune 500 companies using? 18 Dec 2006 EXPERT ANSWER - Choosing call center software isn't easy, but Donna Fluss offers some tips to follow as you're evaluating CRM and call center vendors in this expert tip.


	Quality management can help analyze average talk time 06 Nov 2006 EXPERT ANSWER - Looking to reduce average talk time in the call center? Learn how to use quality management to analyze calls in this expert tip.


	Quality management as a call center industry standard 17 Oct 2006 EXPERT ANSWER - Quality management is becoming more common in the call center, yet some industries handle monitoring differently, and some industries are more restrictive in monitoring than others. Read advice from call center management ...


	Voice recognition vendors for the call center 02 Oct 2006 EXPERT ANSWER - In this tip from Donna Fluss, call center software and call center management expert, you'll find information on voice recognition vendors for the call center.


	CRM software vendor selection -- independent firms that can help 02 Oct 2006 EXPERT ANSWER - Looking for help with CRM vendor selection? Utilize independent analyst/consulting firms, says Donna Fluss in this expert tip.


	Evaluating quality monitoring vendors 14 Jul 2006 EXPERT ANSWER - Evaluating quality assurance technology? Donna Fluss compares quality monitoring vendors in this expert advice response.


	How do I lower the average handle time? 01 Dec 2005 EXPERT ANSWER - A call center agent who works in the credit card industry, wonders how he can lower his average handle time.


	How should average hold time be figured into average handle time? Expert: Lori Bocklund \| 30 Nov 2004 EXPERT ANSWER - Average hold time should be included in average handle time to get Erlang models right, says Lori Bocklund in this call center expert tip.


	Customer address verification during incoming calls Expert: Lori Bocklund \| 21 Apr 2004 EXPERT ANSWER - It is a fairly common practice to verify customer addresses with incoming calls, but it adds time to calls, says Lori Bocklund. Learn more in this expert tip.


1 - 10 of 10 in Expert Technical Advice

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