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IN THIS TOPIC:	NEWS (65) , EXPERT TECHNICAL ADVICE (105) , REFERENCE & LEARNING (26) , WHITE PAPERS , DOWNLOADS (6) , BEST WEB LINKS (3) , DEFINITIONS (10)

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1 - 10 of 65 in News		<< Previous page 1 2 3 ... 5 6 7 Next >>


	Text analytics fueling Voice of the Customer programs SearchCRM.com \| 17 Jun 2008 ARTICLE - Charles Schwab has begun using text analytics to mine its customer feedback. The maturation of text analytics is fueling these Voice of the Customer programs, experts say.


	Customer surveying and feedback: Top 10 headlines Amanda Malgeri, Assistant Editor \| 04 Apr 2008 SPECIAL REPORT - We've gathered these headlines on customer surveying and feedback to help you solicit your customer's opinions.


	Customer reviews spell loyalty, service for Petco.com SearchCRM.com \| 18 Mar 2008 ARTICLE - A recent Valentine's Day promotion from Petco.com that centered on customer reviews paid off with increased conversion, higher spending and an involved community.


	Gartner suggests seven ways to improve the customer experience SearchCRM.com \| 04 Mar 2008 ARTICLE - Customer experience initiatives require a total corporate commitment, and there are some key initiatives to focus on, according to Gartner.


	Cisco customers are willing marketers Peppers & Rogers Group, special to SearchCRM.com \| 26 Feb 2008 ARTICLE - Cisco is getting clients to speak on its behalf -- without ever "pitching" its brand.


	eToys plays nice with customer panel Peppers & Rogers Group, special to SearchCRM.com \| 23 Aug 2007 ARTICLE - A customer advisory panel and email surveys help the company understand and better serve its customer base.


	Marketers tapping into social networks Peppers & Rogers Group, special to SearchCRM.com \| 25 Jul 2007 ARTICLE - Companies like Nike and the Indianapolis Colts are developing their own social networking sites to better connect with customers.


	Price not the best path to customer satisfaction SearchCRM.com \| 06 Jun 2007 ARTICLE - ForeSee Results' annual ranking of the top 100 online retailers' customer satisfaction scores finds that price is no secret to success.


	Application lets customers ask and answer their own questions SearchCRM.com \| 15 May 2007 ARTICLE - Away.com is using a new service that leverages user-generated questions and answers to provide extra product detail.


	Customer loyalty, profitability drive BI consolidation at Fairmont SearchCRM.com \| 08 May 2007 ARTICLE - The Fairmont hotel chain is rebuilding its data warehouse and using one BI system to better segment and contact its customer base.


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