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IN THIS TOPIC:	NEWS (83) , EXPERT TECHNICAL ADVICE (149) , REFERENCE & LEARNING (55) , DOWNLOADS (5) , BEST WEB LINKS (1) , DEFINITIONS (4)

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1 - 10 of 83 in News		<< Previous page 1 2 3 ... 7 8 9 Next >>


	Can Oracle be 'social' with CRM? SearchCRM.com \| 11 Jun 2008 ARTICLE - At the Enterprise 2.0 conference, Oracle previewed its newest social CRM tool, but some question how quickly such a large company can adapt.


	Chief customer officers need patience, energy SearchCRM.com \| 03 Jun 2008 ARTICLE - Businesses are beginning to put one person in charge of the customer experience, but it's a job with many challenges.


	Gartner: CRM spending looking up SearchCRM.com \| 29 Apr 2008 ARTICLE - The economy isn't keeping CRM down. CRM spending is expected to grow 14% this year, according to Gartner.


	Gartner suggests seven ways to improve the customer experience SearchCRM.com \| 04 Mar 2008 ARTICLE - Customer experience initiatives require a total corporate commitment, and there are some key initiatives to focus on, according to Gartner.


	What does a recession mean for CRM spending, deployments? SearchCRM.com \| 28 Feb 2008 ARTICLE - With indicators pointing at the very least to a downturn in the economy, organizations may want to re-evaluate CRM initiatives or even spend more in some areas.


	Enterprise software giants look to smaller fish SearchCRM.com \| 05 Feb 2008 ARTICLE - IBM, Oracle, SAP and Microsoft will stop acquiring major companies and turn their attention to smaller firms and Web 2.0 startups, according to a new report.


	CRM continues to disappoint SearchCRM.com \| 29 Jan 2008 ARTICLE - Business and IT professionals are unhappy with their CRM deployments, particularly marketing, analytics and customer service, according to a new report.


	Employees the CIA of customer service Peppers & Rogers, special to SearchCRM.com \| 23 Jan 2008 ARTICLE - Front line employees often possess the best insight into improving customer service. Tapping into that is a key advantage.


	The CRM market in 2007: Top experts share their views, part 2 SearchCRM.com \| 27 Dec 2007 ARTICLE - CRM experts share their thoughts on 2007 and how trends like customer surveying, self-service and Software as a Service (SaaS) affected customers and the CRM landscape.


	The CRM market in 2007: Top experts share their views, part 1 SearchCRM.com \| 26 Dec 2007 ARTICLE - CRM experts share their thoughts on 2007 and how trends like self-service, speech analytics, SaaS, mobile CRM and Web 2.0 affected customers and the CRM landscape.


1 - 10 of 83 in News		<< Previous page 1 2 3 ... 7 8 9 Next >>

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