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A true view of the customer requires data 'symbiosis'
Peppers & Rogers Group, special to SearchCRM.com | 02 Jan 2007
ARTICLE - Data quality is not enough by itself. Organizations need to complement it with data integration to preserve customer service and changing processes.
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Data breaches tough to stop
SearchSecurity.com | 31 Aug 2006
ARTICLE - IT pros worry that false positives and a lack of resources are preventing them from blocking data breaches, according to a survey conducted by the Ponemon Institute.
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Travelocity 'activates' customer data for BI
Peppers & Rogers Group, special to SearchCRM.com | 06 Jul 2006
ARTICLE - Like many businesses today, the online travel resource is launching an active data warehouse for customers to bolster business intelligence and CRM.
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Customer data leaks and losses abound
SearchSecurity.com | 16 Jan 2006
ARTICLE - Whether it was a government Web site exposing sensitive data or a bank losing with 90,000 customers' Social Security numbers, the past week saw plenty of data security snafus.
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Security, privacy keys to CRM
SearchCRM.com | 02 Mar 2005
ARTICLE - High profile breaches of customer data at Bank of America and ChoicePoint should have firms thinking about how privacy affects the customer experience.
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Expert: Data quality is misunderstood
SearchCRM.com | 23 Feb 2005
INTERVIEW - A leading authority on information quality improvement explains the most fundamental problems with data quality programs today.
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