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Contact centers opening to open source
SearchCRM.com | 24 Jan 2007
ARTICLE - While open source has made headway in the CRM market with SFA, it's taking longer to penetrate the contact center. That's slowly changing, particularly with outsourcers.
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Open source CRM hits milestone, still trails SaaS
SearchCRM.com | 20 Dec 2006
ARTICLE - SugarCRM has reached 1,000 customer with its open source CRM application and counts Starbucks as a customer, but it may not be the disruptive force experts predicted.
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Open source CRM meets SaaS CRM
SearchCRM.com | 04 Oct 2006
ARTICLE - While SugarCRM is releasing its commercial open source SugarExchange, Salesforce.com is welcoming open source applications to AppExchange.
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CIOs opening up to open source
SearchCIO.com | 01 Aug 2006
ARTICLE - Cost-conscious CIOs in the midmarket are turning to open source CRM and other applications for the lower costs, but there are risks.
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2006 outlook: Open source, offshoring, Web 2.0
SearchCRM.com | 05 Jan 2006
ARTICLE - Former TechTarget editor-in-chief Paul Gillin predicts the top 10 technology trends for 2006, including open source, Web 2.0, blogging, offshoring and convergence.
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Is the time right for open source BI?
SearchDataManagement.com | 09 Nov 2005
ARTICLE - While both commercial BI vendors and the open source community are preaching the merits of open source BI, analysts say that it remains in an early adopter stage.
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Open source CRM a convenient alternative
SearchCRM.com | 09 Aug 2005
ARTICLE - Open source CRM is catching on. Three companies explain why cost, customizability and convenience make the open source model a good fit for their CRM projects.
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