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| 1 - 10 of 26 in Reference & Learning |
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Customer loyalty concepts: Top 10 buzzwords
Amanda Malgeri, Assistant Editor | 05 May 2008
TOP BUZZWORDS - We've compiled this list of customer loyalty concepts to help you understand, create and manage customer loyalty programs in today's organizations. |
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Customer trust: The new business necessity
Written by: Don Peppers and Martha Rogers | 21 Mar 2008
CHAPTER DOWNLOAD - This chapter from "Rules to Break and Laws to Follow" examines the three false assumptions about how businesses create value and gives tips for beating the crisis of short termsim. |
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Building a customer-centric culture
Written by: Bob Stone and Ron Jacobs | 07 Mar 2008
CHAPTER DOWNLOAD - This chapter focuses on building lasting customer relationships. Learn how to build a customer-centric culture within your organization. |
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Call Center Performance Management Learning Guide
Lauren K. Hoyt, Associate Editor, SearchCRM.com | 03 Aug 2007
LEARNING GUIDE - Performance management skills are essential, yet they aren't easy to master. As a call center manager, you are tested on all aspects of monitoring agents in the call center, including call center planning, developing agent ... |
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How to build a customer-focused CRM strategy
Written by: Jay R. Galbraith | 19 Jun 2007
CHAPTER DOWNLOAD - This chapter on customer centricity explains how to decide how customer-focused your business should be, and how to achieve those goals. |
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Customer Loyalty Learning Guide
SearchCRM.com editorial staff | 09 May 2007
LEARNING GUIDE - Customer loyalty and satisfaction are the focus of this learning guide from SearchCRM.com. |
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| 1 - 10 of 26 in Reference & Learning |
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