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IN THIS TOPIC:	NEWS (65) , EXPERT TECHNICAL ADVICE (109) , REFERENCE & LEARNING (27) , WHITE PAPERS , DOWNLOADS (7) , BEST WEB LINKS (3) , DEFINITIONS (10)

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11 - 20 of 27 in Reference & Learning		<< Previous page 1 2 3 Next >>


	Marketing strategy: New ways to brainstorm Written by: Luke Hohmann \| 02 Oct 2006 CHAPTER DOWNLOAD LIBRARY - This chapter offers marketers new ways to build strategy to connect with customers.


	The top five sources of increased customer power Written by: Glen Urban \| 06 Jul 2006 CHAPTER DOWNLOAD LIBRARY - Increased customer power makes companies work harder for their customers; get tips here on attracting empowered customers.


	Common customer service mistakes Written by Glen Urban; Reprinted with permission from Wharton School Publishing \| 24 May 2005 CHAPTER DOWNLOAD LIBRARY - Find out how to improve customer service for customers who are resistant to direct marketing, email marketing and spam.


	Ten myths about your customers: Strategies for creating customer loyalty Written by: Harvey Thompson \| 06 Mar 2007 CHAPTER DOWNLOAD LIBRARY - Find common myths about your customers and advice on building a customer loyalty strategy in this tip.


	Better customer service through technology: Tips and techniques Written by: Jon Anton, Natalie L. Petouhoff and Lisa M. Schwartz \| 26 Feb 2007 CHAPTER DOWNLOAD LIBRARY - Find advice here on improving customer service technology and employee adoption of technology.


	Customer Service and the Human Experience Written by: Jon Anton and Rosanne D'Ausilio \| 22 Feb 2007 CHAPTER DOWNLOAD LIBRARY - This customer service tip provides an overview of customer service goals, as well as call center team building. Get advice on training call center agents in these chapters.


	Customer loyalty quiz Christine Cignoli, Assistant Editor \| 19 Feb 2007 QUIZ - Test yourself on customer loyalty best practices and strategy with this quiz.


	Customer satisfaction surveys: Building a business case Richard Snow, contributor \| 19 Feb 2007 BUILDING A BUSINESS CASE SERIES - Find the business drivers behind customer satisfaction surveys in this business case for surveying.


	Building customer loyalty: Four tips in four minutes Written by: Paul R. Timm \| 30 Jan 2007 TUTORIAL - In this collection of tips, you'll find information on building customer loyalty through technology.


	Customer Relationship Management Written by: Francis Buttle \| 06 Jul 2006 CHAPTER DOWNLOAD LIBRARY - Learn about managing the customer lifecycle including customer retention in this chapter download.


11 - 20 of 27 in Reference & Learning		<< Previous page 1 2 3 Next >>

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